Commercial account manager Interview Questions

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RBC
Commercial Account Manager was asked...October 3, 2016

What is the most useful metric from the Financial Statements for lenders?

5 Answers

Free Cash Flow as it helps to determine how much in interest payments the company can afford to make on an annual basis. Less

i would say Debt / EBITDA ratio, as a lender, we care more about its debt repayment ability. Less

I would say DSC (debt/ebitda), current ratio and D/TNW

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Dow

Why do you want to work for DOW?

2 Answers

I need money lol

I need money lol

RBC

What would you do when first take control of a desk?

2 Answers

Contact clients

When I first take control of the desk, I will determine how "full" the desk is which essentially means how many clients and or how much of a loan portfolio have I inherited and what is the gap I need to fill in terms if net new clients and/or loan portfolio size. Depending upon how big or small the gap is I will allocate my time and resources between servicing existing clients or prospecting for new clients. You can further elaborate how you will service your client and how you will go about finding new clients (tapping internal referrals at RBC, networking events and creating a strong Centres of Influence network of Accountants/ Lawyers, etc) Less

Wilkins Solutions

The thing I found most unexpected was the casual nature of the interview. I didn't notice any of the usual weeding out questions. All text book stuff for the most part.

1 Answers

It confused me at the time, but now I know that they have such a high turn over rate, they are actually quite desperate for sales people and will allow almost anyone to represent them. Less

Central Bancorp (CO)

How comfortable am I with Excel? Also a barrage of the personality, situation-specific questions they downloaded from the internet, even though they were not all applicable...like "give a specific example of a time you resolved a conflict/got others to see your point of view/you achieved a personal goal/blah blah blah...

1 Answers

I am good with most Office products, and I had researched these same situation-specific questions I might be asked and gave them prepared, BS answers to match their BS questions. Less

Guinness World Records

How long were you at your last job, what was management like

1 Answers

I elaborated on previous employers and how management was superb

Advance Auto Parts

What was a typical sales situation from start to close in your previous sales role?

1 Answers

Basic sales answer, about what I sold.

DiaSorin

Why join DiaSorin now? What can we offer you now for you career path?

1 Answers

Career path advancement in line with my career goals for 3 - 5 years.

BMO Financial Group

A range of behavioral and experience questions. A few competency questions related to general accounting.

1 Answers

I used the STAR (Situation, Task, Action, and Result) technique for answering the interview questions. Less

Grainger

Tell me about a time when you responded to an internal/external customer’s request quicker than expected. Contract that with a time when you failed to meet an internal/external customer’s expectations. What was the difference?

1 Answers

When I was able to achieve a solution faster than expected, it gave me instant credibility with the client. When I failed, I failed because I didn't communicate. Even if expectations are sometimes unmet, it is more important how you manage the situation as you find a solution. By always being honest to the client about the problem at hand, you will in turn build the same credibility as if you would have over delivered the first time. Less

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