Collections Supervisor Interview Questions
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Collections Supervisor interview questions shared by candidates
OTC Collections Supervisor was asked...October 18, 2023
Commercial Collections Supervisor was asked...April 28, 2014
What would you do if you were given a sad story involving death?
1 Answers↳
I would show empathy and ask for a better time to call back to resolve the debt.
Supervisor of Credit & Collections was asked...March 19, 2010
Collection Supervisor was asked...May 12, 2017
Do you have 30 minutes for a phone screen so I can get to know you other than what's on your resume.
1 Answers↳
I never got that scheduled call.
Collections Supervisor was asked...October 11, 2020
Credit & Collection Supervisor was asked...May 5, 2016
Do you know excel? Have you done managerial report? Have you work with aggressive Sales people?
1 Answers↳
Yes, yes & yes.
Credit and Collections Supervisor was asked...May 10, 2016
Collections Supervisor was asked...July 2, 2017
Collections Supervisor was asked...February 25, 2019
Supervisor of Credit & Collections was asked...March 19, 2010
Describe a situation where you took extra steps to satisfy a customer and include the end result.
1 Answers↳
I described both a positive and a negative customer situation, so that you can demonstrate learning from past "mistakes;" in my case it was knowing when to ask for help. This also helped take control of the interview. The positive case example was related to efforts that directly mirror the current position: an in-person meeting with the customer and the sales manager to address concerns. The outcome was a new account (added to multiple existing accounts) and referrals for even more business. Less