Collections Supervisor Interview Questions


Collections Supervisor interview questions shared by candidates

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Fresenius Medical Care
OTC Collections Supervisor was asked...October 18, 2023

Questions are based on your experience or professional background

1 Answers

Based on my experience

Solomon and Solomon P.C.

What would you do if you were given a sad story involving death?

1 Answers

I would show empathy and ask for a better time to call back to resolve the debt.


How do you handle an employee that is not meeting expectations?

1 Answers

Answers to this question always need to be coached to match the managment style of those overseeing the department. I was able to position mine in a tiered approach, and include teaming in the answer. Less


Do you have 30 minutes for a phone screen so I can get to know you other than what's on your resume.

1 Answers

I never got that scheduled call.


How would you manage a team virtually?

1 Answers

I would use the company technology that is available to meet one on one and as a team. Less

NewsMax Media

Do you know excel? Have you done managerial report? Have you work with aggressive Sales people?

1 Answers

Yes, yes & yes.

NewsMax Media

What am I looking for?

1 Answers

A home.

Hancock Whitney Bank

If you could be any animal in the world, which would you choose?

1 Answers

I chose an elephant. My reasoning behind this is because elephants are strong, loyal and near unstoppable. Less

Republic Finance LLC

What system would you use for???

1 Answers

I began to act as if I wasn't familiar with certain laws or systems to avoid giving any additional free recommendation/consultation. I should have just walked out. Less


Describe a situation where you took extra steps to satisfy a customer and include the end result.

1 Answers

I described both a positive and a negative customer situation, so that you can demonstrate learning from past "mistakes;" in my case it was knowing when to ask for help. This also helped take control of the interview. The positive case example was related to efforts that directly mirror the current position: an in-person meeting with the customer and the sales manager to address concerns. The outcome was a new account (added to multiple existing accounts) and referrals for even more business. Less

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