Collections Representative Interview Questions


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Citicorp North America
Collections Representative was asked...April 6, 2018

What made you apply at Citibank

6 Answers

I can do the work and deliver exceptional results I will fit in beautifully and be a great addition to the team You possess a combination of skills and experience that makes me stand out from the crowd Hiring me will makes me look smart and make my life easier Less

I think my carrer will be improved alot with citi

Did he at least let u know u will hear from HR in 5-7 days ?? I just had a interview there Monday but I had a lady Less

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Community Loan Servicing

What makes me qualified for the position

2 Answers

I have plenty of experience and I'm always open to learn more

I have many years of business to business credit and collection experience. I worked four years for an electrical supplier where we pre-paired and sent certified lien letters for payment. Eager to expand on that base. My work ethic and attention to detail should prove useful in this business. I like to stay busy, learn and work with people. Less

Shellpoint Mortgage Servicing

How would you handle an irate customer or client over the phone?

2 Answers

First and foremost Calmly speaking getting their undivided attention… mam or sir May I explain how this works please. I will place you on a brief hold while I research your account and I will be right back with you. Thank you Less

I would explain to them in detail the situation regarding xyz issue pertaining to their account in detail and offer to forward them information that was broken down for their records. Less


Why did I choose Clark, Pampanga a my next employment place after Cavite?

1 Answers

My in-laws are in Pampanga already. I needed them to help me and my spouse in taking care of the kids. I believe that there are lots of job opportunities in Clark--many call centers; companies, and lots of people...good for business in the near future. Less


Why is it you decided to apply for Citibank considering your current work experience.

2 Answers

I see it as a way to genuinely make a difference in people's lives and to really begin a career with Citibank as opposed to just a job. Less


Consumer Portfolio Services

What is your greatest strength?

2 Answers

Steadfast attitude Devotion to duty Not easily flustered

I would consider my devotion to duty,which is to say that loyalty to the company worked for and the high reguard for the work Iam assigned continues to act a spur driving me to want to continue to accheve and justify the companys good faith in retaining me Less

United Auto Credit Corp

Why you left your previous jobs. No personal questions. Be prepared to explain any gaps in the work history.

2 Answers

Answered as truthfully and thoughly as possible.

What kind of drug test was it?

I.C. System

do you have an issue working 7am and 9 pm, and 2 Saturdays a month

2 Answers



NSF International

How do you like change?

2 Answers

Everyone was very nice. I would like to work for this company if given the opportunity. Less

Change is exciting!

Acton Mobile Industries

What is one of your weaknesses?

1 Answers

I spoke about my anxiety being a weakness of mine, in my eyes, but also how I use it to my benefit. Less

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