Collection Manager Interview Questions


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HUB Parking Technology
Credit and Collections Manager was asked...March 29, 2019

I was asked if I had any problem working for a woman controller who likes to micromanage a department the way she sees fit?

3 Answers

I heard the last credit and collection manager that was there had a heart attack from dealing with that controller that's there he told me they got rid of him because he refused to learn some sort of stupid reports but he did a damn good job I heard the company is on the verge of being bought out. Do not go there Less

I heard that the previous Credit & Collections Manager now claims their position was as an Intern to lighten the blow to their disaster of a resume. I also heard that person likes to pretend they are more than one person and comment on Glassdoor about a company they were asked to leave 3 months ago. Maybe this person should concentrate more on learning how to INSERT A COLUMN instead of writing false reviews. Less

They told me that it was not an 8 to 5 job and asked me if I was willing to work more than 40 hours a week and if not this wasn't the job for me. the controller told me we normally work 40 to 60 hours a week and then some and then during inventory time we come in on weekends on our own time I didn't like that but she said once you become a manager you're ours Less


They will give a scenario - for example: If a customer calls in, and you cannot get a response to their answer for another 3-4 hours. What do you tell the customer?

2 Answers

It is always poor customer service to ask a customer to call back. So, I would explain to the customer WHY I cannot get an answer for them right away. Then, I would ask for their name and number and call them back once I had the answer. Before hanging up with them, I would let them know the approximate time of my call back. If for some reason I still don't have an answer at that time, I would give them a courtesy call to let them know I am still working on it, but I do not have the answer yet. Less

I just have one comment regarding the answer above from the interviewee on 1/25/16. I totally agree that what he stated is EXACTLY what one should give as an answer to assure the customer that YOU will not forget to call and YOU will follow up when the customer is available. Great answer. Less

Caine & Weiner Company, Inc

Would you work for 10.00 an hour? Even though we see that you have managers exp and also have been in the industry for 9 years, would you take a pay cut?

2 Answers

I basically told this Jew business that my skills, not to mention experience in this field, that 10.00 an hr was a complete insult. Less

H**l no!

SITI Cable Network

My Salary slips

1 Answers

I Mailed them.

NCO Financial

How do you motivate collectors?

1 Answers

I show some personal initiative. Surprise bonuses and ongoing gift. I also publicly celebrate achievers. Less

Silverleaf Resorts

What was my management style?

1 Answers

A happy employee is a productive employee. Give each employee the rest they deserve and you require. Less


Where I wanted to be in 5 years within the organziation. Not knowing enough about the organization it was challenging as to what to say in regards to my future.

1 Answers

At a Director level postion.

Home Credit International

If you were faced with an unexpected and seemingly unresolving challenge, what would you do?

1 Answers

Ask for help.

Hollis Cobb

What makes you an ideal fit for this position?

1 Answers

I have years of experience in collections and I’m a team player I know how to provide customer services and to assist the consumer on ways of making or setting up payment arrangements or settlement arrangements . Less

Bajaj Finance

Tell me about your summer project?

1 Answers

Try to explain him in detail. You will be obstructed several times but try to focus on your answer and tell about the key learnings you had during the project Less

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