Collection Agent Interview Questions


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Collections Agent II was asked...April 7, 2016

Her response was this exactly: So you think that you can just come in here and work hard and then bam your just going to become management. What makes you think that the 3000 other employees that work here don't have the same goals and they have been here 4-5 years.

4 Answers

So I guess its safe to say it's unrealistic to promote in a year or two with this company. Unless you are as amazing as this supervisor who was able to come in as a sup. I would have laughed in her face that has to be the most unprofessional representation of this company. Less

Who wants to work for a company that laughs at you for wanting to be successful? Like building a career is a joke. Less

wow you should report here that is outrageous

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How can your experience help this company

3 Answers

Hi sir I know what about civil engineer works I have experience also 7 years I will do my best in company Less

I know all about civil engineering works

Hi Sir, I am mechanical engineering. I have 12 years of experience in manufacturing field. And project side also. I Will do my best in company Less


How much experience you have in collections.

2 Answers

I have a total experience of 7 years now I am working with home credit India finance pvt ltd from last 5 years Less

I said More than a year.


Tell us about a time you met or exceeded a goal?

2 Answers

At my last job I had to get information from the law office for delinquent property taxes on a property. The client was trying to close that account that day and I had to speak with a supervisor for the information and I got the information that was needed and they got to close the account. Less

I am currently in a process of immigration. Hold MBA degree with good exposure of call center. If you give me job offer I will come to you with in a year. Highly grateful if you can do this for me in this regards. I am also available for interview on Skype or call. Here is my number : +923132239229 Less

GC Services

Asked what I would do with angry client

2 Answers

Seek superviser,

Apologize first of all then hear their concerns then assure them you'll do everything possible to assist them show Empathy Less

Gatestone & Co.

How flexible are you? Have you worked at a call center before?

1 Answers

I'm willing to work any shift provided Yes i have worked at a call center before. Less

Gatestone & Co.

sell me a pen... why leave other company... any restrictions

1 Answers

I was told it is relay important to be enthusiastic


Whats one time you had to bend the rules to meet a goal?

1 Answers

I had to hit overtime in order to help the other shift fix a machine. I tried to get in touch with the general manager to make sure that it was okay I was going to be hitting OT, but wasn't able. So i went with my best judgement and decided to stay and help Less

Revenu Quebec

How you would deal with a difficult debtor?

1 Answers

Understand his frustration. Try to help in order to find a solution and avoid similar situations in the future. Less


Previous collection experience, If I was ever into sales. Gave me a script to follow

1 Answers

Perfectly fine

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