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Claims associate express Interview Questions

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State Farm
Claim Associate Express was asked...February 8, 2013

No questions were difficult, just know why you want to work for State Farm

9 Answers

Were you offered the job on the spot ? How long after your in person interview did it take until you were offered? Less

Licensing was not difficult. At first you’re nervous because it’s new to you. But I studied for the Florida test and half of the other class has the Texas test which was written and the whole class passed Less

Yes - After the phone interview they asked me if i wanted to accept the position. Less

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State Farm

Tell me about a time when you had to deal with a difficult customer.

4 Answers

Did you do a onsite interview?

No my interview was over the phone but I heard they are doing on-site interviews now Less

Have you received a job offer?

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State Farm

What skills do you have that is related to this position?

3 Answers

This isn't a question, but I had Sandy Grimes as an interviewer as well and she is horrible! She made me feel rushed throughout the entire interview, would only answer 1 out of the 3 questions I had for her, and just didn't seem too interested in what I had to say. For future interviewees: If you get Sandy Grimes-- good luck. She's been with State Farm for 30+ years and she's hard to please. Less

Exactly!!!! At least I wasn't the only one that got turned down by them cause if her. She didn't even send me an email letting me know why, I had to contact them personally just so they could send me an email saying they couldn't tell me the specific reason as to why I didn't get the offer but it had seemed that a more competitive applicant was considered over me.. geez, I have tons of experience dealing with both agreeable and aggressive customers what else do they need! I guess it was just a sign that I shouldn't work there for some reason. Less

After reading most of the claims reviews, it seems that isn't a particularly good department to be in anyway.. You should try and apply for a different position-- if this experience didn't leave too bad of a taste in your mouth. After being rejected by Sandy, I applied to a secretary position and I'm currently waiting to hear back if I got it or not. Good luck to you and your job search! :) Less

State Farm

The questions were very general and expected, be very detailed an specific with answers using specific instances.

3 Answers

DId they discuss the baser pay with you? Everyone says that they will not nego the salary... Less

Was an assessment required if so.... were there any math questions?

Yes, they said it was $27,800 and non negotiable as it is an entry level position. Less

State Farm

Examples of when I had to display excellent customer service and how I would handle conflict in the work place, etc.

2 Answers

Most companies will get you licenses as a term of employment. But in claims you just need a Adjuster License in your state Less

what license do you have to get to work as a claim associate for state farm???

State Farm

My phone interview went very smoothly. We talked about my experience and what I was looking for in an employer. Basic interview questions, but I immediately got the impression my interviewer liked me and she rushed me through some of my responses. There was times I wanted to expand of my thought but I guess she had other interviews to get through. All in all, I enjoyed the experience and was offered.

2 Answers

Did they offer the job at the end of the call?

what license do you have to get to work as a claims associate???

State Farm

Tell me about a time when you had to make a decision and be held accountable for that decision.

2 Answers

Used my own work experience to answer this question.

What is the starting salary?

State Farm

Tell me about how you deal with difficult co-workers.

2 Answers

I can't speak for everyone but I did a urine test. They never mentioned a hair follicle test at all. Hope that helps. Less

I'm sorry to post this here, but I have no idea how to send you a message. What kind of drug test are you required to take? Someone said hair follicle but I have a rare condition where I have no hair on head or body. Is it a urine test? Less

State Farm

how did you prepare for the interview?

2 Answers

Did they check your credit with background check??

I read about the company products, employee reviews and researched its the company culture Less

State Farm

Tell me about a time type questions. Why do you want to work for state farm. Role Play.

2 Answers

They will send you a link to some videos. make sure you pay attention and take notes.. Less

Did they check your credit with the background check ??

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