Claims Adjuster Interview Questions

As an insurance claims adjuster, you will need excellent customer service skills, strong decision-making abilities and the confidence to excel in a stressful and fast-paced work environment. In preparation for an interview, come ready to discuss how you would properly evaluate evidence, make sound decisions and deal with customers who disagree with those decisions. Employers may also ask about how you would remain neutral and focused when settling claims for damages from natural disasters or other tragedies. The licensing laws for claim adjusters vary by area, so make sure you check your area's laws before going to interviews.

4,204 Claims Adjuster interview questions shared by candidates

Top Claims Adjuster Interview Questions & How to Answer

Here are three top claims adjuster interview questions and tips on how to answer them:

Question No. 1: How do you handle fast-paced, stressful situations?

How to answer: An interviewer wants to make sure you can adjust to a fast-paced work life that may involve working nights and weekends. Discuss your stress management, time management and communication skills.

Question No. 2: What would you do if a client disagreed with your assessment?

How to answer: When asked about how you would deal with a difficult client, make sure you discuss your listening skills, social skills and customer service skills. You'll also want to explain how you would use logical thinking to not give in to emotions when a customer disagrees with you.

Question No. 3: Can you take me through your process of inspecting a case?

How to answer: Use this opportunity to explain your experience as a claims adjuster. Also, show that you did your research by discussing the company's job description and policies.

Top Interview Questions

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North American Risk Services
Claims Adjuster III was asked...December 1, 2023

Typical Star questions and Situational.

Progressive Insurance

how long i have been doing claims.

1 Answers

for 10 years

Progressive Insurance

Why do you want this job…blah blah blah. Because I need money. The question you should ask is…can you do this job with enough passion to make you successful?

1 Answers

Not interested in answering an ablest companies question. I don’t care that I didn’t get the position, it’s that feedback was offered and not provided. Which clearly shows your hiring process is ablest and completely not diverse. Less

Progressive Insurance

Star and behavioral questions. Usual interview questions

Progressive Insurance

Give me of example when….

North American Risk Services

-Tell me about your background and experience -How well do you work under stress -What are your expectations coming into this position -What’s your work philosophy

1 Answers

-Talked about my work related experience and what I bring to the company -Explained how I manage stress -Listed 2 expectations -My best philosophy Less


Asked about our past work experience, insurance experience, why we want to work for the company. Asked hypothetical questions regarding liability in accidents.

State Farm Mutual Automobile Insurance

Tell me about yourself and why you are qualified for this position?


Any relevant background knowledge or experience.

Progressive Insurance

Think about a time when you needed to learn something new in order to accomplish a task at work or during college. Please describe the situation, your actions, and the outcome.

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