Claims Adjuster Interview Questions
As an insurance claims adjuster, you will need excellent customer service skills, strong decision-making abilities and the confidence to excel in a stressful and fast-paced work environment. In preparation for an interview, come ready to discuss how you would properly evaluate evidence, make sound decisions and deal with customers who disagree with those decisions. Employers may also ask about how you would remain neutral and focused when settling claims for damages from natural disasters or other tragedies. The licensing laws for claim adjusters vary by area, so make sure you check your area's laws before going to interviews.
Top Claims Adjuster Interview Questions & How to Answer
Here are three top claims adjuster interview questions and tips on how to answer them:
Question No. 1: How do you handle fast-paced, stressful situations?
How to answer: An interviewer wants to make sure you can adjust to a fast-paced work life that may involve working nights and weekends. Discuss your stress management, time management and communication skills.
Question No. 2: What would you do if a client disagreed with your assessment?
How to answer: When asked about how you would deal with a difficult client, make sure you discuss your listening skills, social skills and customer service skills. You'll also want to explain how you would use logical thinking to not give in to emotions when a customer disagrees with you.
Question No. 3: Can you take me through your process of inspecting a case?
How to answer: Use this opportunity to explain your experience as a claims adjuster. Also, show that you did your research by discussing the company's job description and policies.
One question that was not part of the STAR method, I was asked was how do you help foster your work environment.
8 Answers↳
Accepted their offer as of yesterday!
↳
Congratulations! Me as well!
↳
Have you heard bAck yet?
Phone Interview: Tell me about a time you made a bad decision? What happened? In-Person Interview: Tell me about a time where you made or suggested a change in policy or procedure at work? (Definitely research the STAR method and Progressive)
7 Answers↳
I didn't get the position. I found out on Wednesday. I was disappointed but I did call the recruiter back for feedback. They said they didn't think I'd be able to handle the stress. She said she believes it was my wording when I answered the question about how I handled stress. However she's not sure believe she didn't interview me. Oh well! And yes, no new is good news! Good luck! Less
↳
I am sorry. Best of luck searching though. Will be praying for ya. Did you get a phone call or an email just wondering. I am hoping to hear from them today. Less
↳
Thank you and they contacted me via email!
See above :) I shared several examples. And others posted the exact questions :)
6 Answers↳
You nailed it. I was lucky to read this prior to interviewing as well as add some more of my own dynamics and landed the position. Thank you Less
↳
The is the best job review I have ever seen I just landed a video interview! Thanks for the information! Less
↳
Thank you for this!
1.Tell us about a time you had to work in a hostile work environment. 2. Tell us about your proudest moment in your career. 3. Tell us about a time when you received negative feedback 4. Tell us about a time when you had to go above and beyond for a customer
4 Answers↳
Thank you for sharing your experience! What were your previous jobs? Did you have any experience with customer service or insurance? What kind of answers did you provide to the interview questions? Thanks for any additional info! Less
↳
Working for Enterprise rent a car helped a lot because you're dealing with the same insurance customers and both companies place a large emphasis on customer service. Less
↳
Congrats..! I am in the process rigt now... I am going to my face to face interview. Less
Are you looking for employment elsewhere
5 AnswersTell me about a time that you made a mistake and what did you do about it?
5 Answers↳
Great company
↳
I applied back in July. I haven't done the assessment nor have I had an interview. I already have my adjusters license and I wanted to know how much longer will it be before I heard anything. Less
↳
I have a phone interview this week.
Just took the assessment and waiting for the next phase in the hiring process
5 Answers↳
So listen everyone looking to get this position I learned from the recruiter what happened, and what I found is that complexity and critical thinking played a part in me not getting the opportunity. So if you are going to be interviewing soon make sure when answering the managers questions you add complexity to your answers they want to make sure you can handle the workload and have high critical thinking skills so over exaggerate your answers pretty much. I won’t be reapplying at all but this might help someone . Less
↳
Ugggghh so yes and let’s just say it didn’t go well. She asked all these scenario questions that I thought I was prepared for nope I wasn’t. She wasn’t very nice either and you could tell she was uninterested in the interview. I started to rush myself because I was so over all the stupid questions. Like when was the last time you had to put yourself in a compromising position and how did you get out of it? I was annoyed.. After we made eye contact I knew it wasn’t going to go well. She just seemed so uninterested. The recruiters were so nice and were very prompt in getting back to me in a timely manner, but that interview was a bomb. I’m not mad though I don’t think if I actually had that manager as my manager I would stay at the job so I’m ok with the outcome. She’s not very nice and the entire time she kept trying to tell me negative things about the position, and that was annoying. Like listen if I was concerned about the long hours and huge workload I wouldn’t have applied. The whole interview she talked about why people wouldn’t want to stay in the job. Smh...Good luck to everyone else hoping to get in. Less
↳
Did you hear back from them yet?
Discuss a time you were in a busy environment how were you able to succeed in this environment?
4 Answers↳
They called me.
↳
Oh ok thanks
↳
STAR Method example (Situation, Task, Action, Result) Situation: " In a previous position I held, I worked in a busy work environment. My role included working accounts in different portfolios. I needed to settle 5 customer accounts before the end of the week. This week, in particular, was a busy one as restructuring was happening in the department and company. There were a lot of other things going on like training, meetings, and presentations. Task: To settle the 5 customer accounts in the allotted time (by the end of the week) Action: I set a realistic timeline for this task. I got the list of the accounts that I had to settle beforehand and quickly reviewed each account to see what the bulk of the work was needed for each account. The way I organized my workload is by colour coding and prioritizing the accounts by urgency and importance first. Result: As a result, I completed all the accounts on time because of my pre-planning techniques. I figured out that prioritizing through importance and urgency allowed for the right amount of time to complete all the accounts, along with balancing a busy work environment." ***Skills used: Prioritizing, critical thinking, multi-tasking, analytical skills, exercising judgment.*** ***I found by saying the skills that were used afterward allowed for self-reflection *** Less
Tell me about a time when you should have made a decision to address a problem but you ended up not making any decision. What were the ramifications?
4 Answers↳
One Job I worked I had to send a resident to collections. I decided not to, because I was trying to give the son a chance to pay her monthly bill, because he kept telling me that they were waiting for her home to be sold. Our policy was that after 3 months if payment was not received we were suppose to send account to collections, but I did not and was spoken to. I did however learn from this mistake and unfortunatly ended up sending her to collections Less
↳
If you don't make a decision you are deciding not to make a decision.
↳
I can't remember a specific time when I had to decide on an issue and didn't. However, usually if I don't make one at that moment, I go and research the concern to find the answer. Less
The interviews that I had were informal. The managers that I met with, asked a couple of basic interview questions, but they wanted to get to know me more than go through the interview guide.
4 Answers↳
I got an offer within about a week or so. Keep in mind that I had two other offers on the table, from other insurance companies. I called the recruiter and told her that I had the other offers, that I really wanted to work for Travelers, and inquired about when I should expect to hear back. Less
↳
They asked your basic interview questions. Why do you want to work here? Why do you want to work in claims? Walk me through your experience... Etc. Less
↳
How soon did they contact you with the offer?