Service Representative Interview questions in Canada
Companies rely on service representatives to answer customer questions and address customer complaints and concerns. Prepare to answer questions assessing your communication skills, empathy for customers and problem-solving abilities. Be ready to draw on your experience as a service representative and as a consumer.
Top Service Representative Interview Questions & How to Answer
Here are three top service representative interview questions and tips on how to answer them:
Question No. 1: Do you work well in high-stress situations?
How to answer: The interviewer wants to know how you handle the stress associated with fielding customer complaints. Assure the interviewer that you understand where an angry customer is coming from and know how to keep your cool. Empathy and the ability to control emotions are vital qualities that interviewers look for in a potential service representative.
Question No. 2: What would you do if you couldn't work out how to help a customer?
How to answer: This question allows you to demonstrate your problem-solving skills and ability to be a team player. Let the interviewer know that you are not afraid to ask a more experienced colleague for help once you have exhausted the standard solutions you learned in training. It is always a good idea to share an example from your previous workplace.
Question No. 3: Would you ever bend the rules to make a customer happy?
How to answer: The interviewer wants to know how you balance customer satisfaction with company policy. Let the interviewer know that you understand that the rules are in place to protect customers and that you would consult a manager to work out a solution.
behavior interview with someone from the team of the hiring process took a while feedback when available
How would you ensure you completed your work on time?
About customer service experience and previous employment
What was a difficult situation you encountered and how did you handle it?
Tell me about yourself. Why do you want to work in customer service? Describe a challenging customer interaction you've had and how you handled it. How do you prioritize tasks when dealing with multiple client inquiries? What do you think are the key qualities a client service representative should possess? How do you handle stressful or high-pressure situations? Can you provide an example? Describe a time when you went above and beyond for a customer. How do you ensure clear and effective communication with clients? What strategies do you use to handle irate or difficult clients? How do you stay updated about products/services to assist customers better? What methods do you use to measure customer satisfaction? Describe a situation where you had to work with a team member to resolve a client issue. How do you handle situations where a client's request might be against company policy? Can you walk me through your approach to resolving a complex client problem? How do you handle situations where you don't have an immediate answer for a client's query?
1 Answers↳
As best as I could
Previous experiences, bad and good experiences with clients.
What is your weakness and strength?
