Food and beverage manager Interview Questions in Canada
In a food and beverage manager interview, it is likely that the interviewer will ask you questions related to your customer service and management skills. Food and beverage managers are involved in all aspects of the restaurant business, meaning it will be important to demonstrate skills in hiring, training, inventory management and conflict resolution.
Top Food and Beverage Manager Interview Questions & How to Answer
Here are three top food and beverage manager interview questions and tips on how to answer them:
Question No. 1: What methods do you use to control food and beverage costs?
How to answer: This open-ended question allows you to share your strategies and skills in managing inventory and controlling costs. You may list a few strategies that you have previously used, or you might describe a specific situation in which you were able to lower inventory costs.
Question No. 2: What is the first thing you would do to improve our customer experience?
How to answer: You can use this question to demonstrate your understanding of the business, while also highlighting your understanding of a positive customer experience. Provide an answer that highlights the steps you would take to identify areas of improvement and how you would implement solutions using customer service retention skills.
Question No. 3: What is the best way to handle a labour shortage?
How to answer: This open-ended question measures your problem-solving skills and tests your creativity to come up with unique solutions. Provide a brief strategy that you would adopt to retain current employees and recruit and hire new workers who are likely to stay.
Name a time you delt with a difficult customer and how you handled it.3 Answers
I was working at the four points by Sheraton in Brentwood Tennessee I had a guest come to me around 11 PM saying there was a baby crying in the room next to them so I mediately went to the front desk found them a king suite upgrade and gave to breakfast Bacher's for them for the following morning Less
The guests are extremely happy and filled out a trip advisor
Make sure you mention a very difficult customer and nothing simple.
How did you turn a negative customer experience round into a positive customer experience2 Answers
Depends what’s you consider average most bars use 1/6 barrels which should consist of about 55 12 oz pours. Then most mainstream domestics like Miller lite etc would probably be using a 1/4 barrel which should yield 82 12 oz pours Less
How many glasses of 12 oz pints are in a average size keg
What type pf leadership do you use2 Answers
Lead from the front, leadership by example
I believe a good leader, leads by example. To be firm but fair. I also believe a good leader can show the other employees that he/she is not "above" getting their hands dirty and help out her team. Respect is earned and knowing that you have a leader who will step up to help shows alot about their character and the type of person they are. I personally enjoy working with my team when I was a supervisor/manager with everyone because I felt like I learned some things that I might not have thought of in the past. Less
What are your core values?2 Answers
* Till we are a hospitalier specialist in our field, we must have always the trust and be full confident that we are ready to serve our guest with Best Service and support. * Further more due my engineering experience and certain pre - opening and technical operating properties im so confident to deliver the right and proper support as my engineering field to my Employer and our Guest Less
* Looking always ahead in my career and my private life to have more achievement which refer beneficial to my employer and my life as well. * Lead by example and act as team work to keep motivate the team for more improvement. * Keep as standard the task work and the internal role of company policy. * work as integrity in order to have more confident between employee and employer Less
What was your most difficult customer confrontation and how did you handle it?2 Answers
Customer Service : No matter how good you are at your job , you're going to encounter difficult customers from time to time.Some of these people are always difficult . they may just be having a bad day or negative experience >Therefore you need to come, relax listen To see how you can help .and handle the customer. Less
But you have to remember customer is always right so try to help them to the best of your ability Less
typically generic,the usual questions always asked in some form or fashion pertaining to knowledge experience and some personal chit chat questions. most hotels and interviews are boring yada yada , you cant escape it..2 Answers
I answer honestly..either I am qualified for the position or not, either I will click with them or not. Less
I give them a scenario of my weaknesses strengths ability to motivate and mentor