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Client services representative Interview Questions in Canada
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Client Services Representative interview questions shared by candidates
How would you respond to an angry client?
4 Answers↳
Excuse me but may I help you find something! Your looking for
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I'm sorry that your having a bad day but may I help you find something?
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May I help you find something no okay you guys have a wonderful day
They asked me a question about how do I stay current with the financial news.
3 Answers↳
If you don't have an answer, it could show that you are not prepared.
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I watch CNN, Mad Money and listen to Dave Ramsey. I also subscribe to AARP because they have great retirement info. Less
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I watch Fox Business and MSNBC business with a little MAD Money by Jim Cramer.
Why are you interested in this position
3 Answers↳
I feel that I am more than glad to meet the clients' needs and achieve their goals Less
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I feel satisfied when I finish my work and solve all the clients' problems and try to meet their needs as much as I can without care about my working hours. Less
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Financial institution is Clients Services and make their ambition a reality.
Who would play you in a movie?
2 Answers↳
Why should we hire you?
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I believe my career perfectly matches with the job requirements
How many years have you been working?
2 Answers
How would you handle a very upset client in the lobby?
2 Answers↳
Always remember that you don't know what else this person is going through. Make sure they sure they know they are being heard and that they are being met with emphathy Less
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Let the client speak, ask client to sit with me to discuss the problem and talk it through. Be very empathetic when dealing face-to-face with a customer. Work through options to resolve the issue with the customer. Less
