Business manager Interview Questions in Canada

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Capital One
Senior Business Manager was asked...July 1, 2011

Credit card insurance case: calculate break-even claim rate where response rate = 2%, fee charged = 1% of monthly balance, and average balance = $1,000 per month.

8 Answers

Don't think there's enough info here to solve. Response rate is 2%, but you need to know how much the marketing costs to be able to determine the breakeven. Less

I think the break even claim rate for this insurance scheme would be 1%. (Keeping all other non-mentioned costs aside) Let's assume 100 customers are contacted: 2% response rate = 2 people buy insurance. Revenue: 2 * (1% of 1000) = $20 At break even, cost would also be $20. Let the claim rate be x% (Note: this will be a percentage of the people who have bought the insurance, i.e. x% of 2% of 100) Insurance pay-out = $1000 per claim Cost: 1000 * x% of 2 = 1000 * x/100 * 2 = 20x Now, revenue = cost at break even, hence: $20 = 20x x = 1 So the B/E claim rate would be 1%. Less

I am assuming that the marketing cost is $0.5 per mail. So, if 10000 people are sent mail, 2% respond i.e. 200 people revenue - fee charged * balance * no of people * 12(for a year) i.e. 1% * 1000 * 200 * 12 = 24000 cost- 0.5*10000 = 5000 for mailers lets say claim rate is c% so, c% * 1000 * 200 i.e. 2000c (claims are assumed yearly so no need to multiply by 12) so total cost = 5000 + 2000c in case of break even, revenue will be equal to cost. there for 5000 + 2000c = 24000 i.e. c = 9.5 or break even claim rate = 9.5% Less

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Miracle Software Systems

1. Do you have experience selling software? 2. Are you comfortable with travel? 3. How do you feel about training others and/or are you willing to train others? 4. Why are you leaving your current place of work? 5. Without given a contact name or contact number for a company what are your procedures to obtain the information of a decision maker?

5 Answers

To be honestly i don't have an experience on selling software but i can do it as u are expecting on me Less

Yes I'm comfortable on traveling and i love it

Training to others is a good thing i feel proud about on it

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Yammer

As memebers of the analytics team, we responsible for supporting all of Yammers other teams including Product dev & Eng, marketing, sales, Customer engagement and Exec team. Pick one of these teams and explain the problems it has and some ways you might go about solving them using data.

4 Answers

Thank you for posting the actual questions from the math quiz and interview. Most others simply mention that there was a quiz. Less

Your answers are wrong to the questions.

The answer to the casino question is 1/7=0.14 using Bayes Theorem.

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Delta Balustrades

Who are you?

4 Answers

Personal traits and qualities

And you are also a brethren company who are well known for their discriminatory values and opinions who also pay different rates to brethren/non-brethren staff performing the same role Less

Please state the nationalities of employees/ experience/ qualification and to what capacity they operate at within delta?? Less

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Square Yards

Can you work more than 10 hours every day ?

4 Answers

Yes

I have already worked there and it's slavery job go and exp it

Yess

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Intuit

If you had to do your taxes in 24 hours, how would you do them.

4 Answers

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DSV Air & Sea

can you speak English?

3 Answers

yes, my dreams are in English Language.

Yes, I can.

Yes sure I can

Deliveroo

why was i suited to the role?

3 Answers

Also had a bad experience in the same way, still haven't had any word back and I interviewed and emailed for follow up back in October. Less

I assure you sir,I will do my level best & more for the Company's Success,Progress, & Reputation with my hard work.I had some experience in similar & variety management jobs sir. Less

my experience in my current role coupled with my driven personality

Skinnsi (India)

Why do you want to get in health care industry

3 Answers

To grow more and improve my self with new things to succeed my goal

My interest is in skin hair from my first job

Iam interested in this feel

Rain Bird

How influential are you in your current role and what are some of the methods you use to ensure your customers are satisfied with their products?

3 Answers

In my industry, an unsatisfied customer has the option of elevating concerns / issues all the way to the CEO. For this reason, my organization spends significant time on customer facing activities ranging from teleconferences to formal, face to face meetings. Formalized reports and summaries are produced and distributed to my organization's leadership team and elevated issues are addressed during internal meetings, as required. Less

Your answer was very good; however, your approach is not correct. A better approach to take is that Rain Bird's name sells itself, if you aren't happy then too bad, there are plenty of other customers out there. Way waste the time on a few disgruntled customers? Less

You also need to add that you'll find and hold someone responsible for the customer dissatisfaction, probably someone that was given responsibility with no authority nor resources, and then terminate him. Tony likes this. Less

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