Call center representative Interview Questions

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Verizon
Call Center Sales Representative was asked...March 13, 2015

What is something that you can use to improve your job?

22 Answers

Feedback

Have you heard anything back about the job yet? Im in the exact predicament as you Less

No, well knowing that someone else is out there makes me feel a lot better lol... I did email and I left a message with my recruiter but so far no response. Did you receive email saying you qualified on interview? Less

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Wynn Resorts

What type of experience do you have?

6 Answers

I have customer service experience, customer support management skills, cleaning skills, Less

Customer service

I have experience, as houskeeping,butler, waiter, bartender and bar waiter

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Tel-Assist

How does you previous work experience relate to the position you are applying for?

3 Answers

Great

You can hire a trained monkey to do what im doing

Whoops. I was just kidding with that answer and now I cant remove it

If I speak you in english will you understand?

3 Answers

Yes, sure.

Yes

Yes

Expert Global Solutions

Could I commit to working evenings, Saturdays AND Sundays?

3 Answers

if you can commit to training why can't you work? that's why HR couldn't answer that question. it wasn't discrimination, you weren't being consistent. Less

1:They contacted me not the other way around. No mention was made during the initial phone call that I would have to be available to work Sundays. 2: The unprofessional receptionist tried to deny me the interview. 3:Training would have been three weeks. It was an attempt at COMPROMISE. I was willing to forego practicing my religion for a SHORT period of time but not on a permanent basis. They discriminate against people of faith. Less

Stated that my religion would not allow me to work Sundays. If needed I would commit to training on Sundays. Could I work Sundays? Stated again my religion does not allow me to work on Sundays. They asked if I could work Sunday evenings. Again, stated my religion does not allow me to work on Sundays. I asked why are they discriminating against my religious beliefs? HR person did not understand my question. Less

Ally Financial

What is the first thing that you do when a customer is enraged on a call?

3 Answers

I would listen and try resolve the problem the best way I can.

Empathize, take control, assure them that I'm the best person to handle their issue Less

Listen

Hinduja Global Solutions

What is your background

3 Answers

Fresher

Freshers

My background is engineering are my strength

Wynn Resorts

Give a brief overview of your work history.

3 Answers

Be short and fast in the group setting

My work consists of team work, working in the field of food, and serving guests From various regions Less

I have 6 years experience as hotel security hereat abu dhabi ,uae..6 years in philippines as security guard at british embassy under g4s phil Less

Amazon

What is your name?!

3 Answers

Aditya

Aakash Dubey

I didn't read it probably

BeneStream

Do you speak a language I don't speak?

2 Answers

No speak

Yes. Many, and fluently.

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