Accounting clerk Interview Questions | Glassdoor.ca

Accounting clerk Interview Questions

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Name a time when you were able to help a customer who was irate ?

5 Answers

I had a customer call that was irate because she had no heat in the middle of winter. I advised the customer that i understood her frustration and I would be upset as well if I were in her position. I advised the customer that we would do whatever we could to locate the part needed to repair her furnace ASAP but in the meantime we would cover the cost for her to purchase several electric heaters to stay warm in the meantime. The customer was very happy that I understood her frustration and that I resolved her issue in a timely manor.

I can remain calm. When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner. Not take it personally. ...Use my best listening skills. ...Actively sympathize. ...Apologize gracefully. .I mayFind a solution.

Waiting him to finish and be calmed.

Why do you want to work at Loblaws?

4 Answers

How would you handle a difficult customer?

3 Answers

Why do you want to work for us

3 Answers

What is your typing speed? How familiar are you with excel? How are you at using windows? Have you used n ERP system before?

3 Answers

Are you able to work 5-11 shifts on weekdays?

2 Answers

Customer service, typing speed

2 Answers

Tell me something that’ll make me say, “Wow”.

2 Answers

How do you handle an upset customer?

2 Answers

What entry should you do for inventory increase?

2 Answers
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