accounting clerk interview questions shared by candidates
Name a time when you were able to help a customer who was irate ?
I had a customer call that was irate because she had no heat in the middle of winter. I advised the customer that i understood her frustration and I would be upset as well if I were in her position. I advised the customer that we would do whatever we could to locate the part needed to repair her furnace ASAP but in the meantime we would cover the cost for her to purchase several electric heaters to stay warm in the meantime. The customer was very happy that I understood her frustration and that I resolved her issue in a timely manor.
I can remain calm. When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner. Not take it personally. ...Use my best listening skills. ...Actively sympathize. ...Apologize gracefully. .I mayFind a solution.
Waiting him to finish and be calmed.
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