Account Representative Interview Questions


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Ally Financial
Call Center Account Representative was asked...August 13, 2015

What is the first thing that you do when a customer is enraged on a call?

4 Answers

I would listen and try resolve the problem the best way I can.

Empathize, take control, assure them that I'm the best person to handle their issue Less


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That's the weird part, I wasn't asked a thing!

3 Answers

This is not a real position!!!! The only position to start out in at Aflac is Insurance Salesman only. Do not believe this if you see an opening for this Fake Position!! Less

They put you in a room with other people. They don't ask you nothing at all but how are you doing. They give you a piece of paper to fill out. Then they say they will meet with you one on one if you have 600 bucks. Less



Sell me a lobby display or cooler placement in a grocery store.

2 Answers

Profit, Volume, register placements and deli placements.

cooler placement - if entered in any grocery store see the cooler - half of cooler is empty it means - items are selling more Less


If you had to figure out the weight of an airplane without using a scale or knowing the weight of the individual parts, how would you go about doing this?

3 Answers

Take an educated guess based on size and knowledge of similar comparisons

Make an educated guess based on size and knowledge of similarities

Didn't really give a coherent answer to be honest.


Do you have a driver's license?

1 Answers

Yes, I do.

HealthCare Support

The most difficult question was the fact that it wasn't determined if they would expect for the position to go full time and did I still have an interest.

2 Answers


With the possibility of being hired permanently I took on the opportunity, in hopes of full-time employment. Less

DCM Services

How do you deal with a difficult customer?

2 Answers

Friendly and kindly

Friendly and kindly deal

Brook Lane Health Services

honestly, they did not ask me one question

2 Answers

Sorry, just saw this. Like I wrote, you don't have to say anything. I was beyond shocked by the lack of questions, however, after working there, not so much anymore. I was foolish that I ignored that. They were desperate for ppl. Seven employees in seven months left. Short staffed, little to no training, horrible gossip problem, favortism, discrimination, retaliation if you complain wrong doing, verbal threats & harrassment. So much stress and was not worth it. Less

what can I say.


What are 3 skills that an Accounts Receivable or Billing Specialist must have?

2 Answers

1) Communication 2) Being able to identify and solve problems 3) The ability to document and follow up on every account Less

Hey when you took your typing test did you complete the whole 2 paragraphs or did you not because you ran out of time? Less


"Compare and contrast a sale you won with a sale you lost."

2 Answers

The interview questions seemed dated and simply danced around what a real sales organization would be after. The questions were like those on a test where the test writing company doesn't care what you learn, they want you to perform poorly and pay to retake the test. That is what the second interview felt like, which is odd because the first interview felt much better. After the first interview, I was more interested in the opportunity than I was before and thinking perhaps I was being somewhat dismissive of the opportunity. Moments into the second interview I considered terminating the interview to get back to my day. The "negative" experience is not because an offer was not received, but the second interview and interviewer(s). I've been on more than one interview before that I enjoyed and felt was a positive/growing/learning experience. This was not. Less

The sales organization at RP are a joke. They set people up to be successful by giving them the accounts that will buy and are growing. Its a rigged. The sales managers are useless for the most part unless you are one of their chosen ones. You are far better off to not have gotten and offer. They would have likely given you bad accounts/territory and then strung you along. Less

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