I applied online. The process took 4 weeks. I interviewed at Zendesk in Feb 2022
Interview
The process took a little while. I applied online and it took about two weeks for a recruiter to reach out. The first contact was a job description and they give me some CS situations and asked me to send in a document with how I would handle the situations. It was another two to three weeks before I heard anything. The process was quicker after that. I spoke with a recruiter who had me talk with the hiring manager who then scheduled me for a long round robin type interview that was 2 1/2 hours with the team, the hiring manager, some C levels. It was long and a lot. That was suppose to be the final interview and then you get an offer or not. Instead I got a call that I would need to speak with the hiring manager again (third time!). She asked me questions that made me feel like she was questioning if I would stay committed because I am older. I didn’t like the line of questions. You should never assume because someone is older they are going to not be around long. I didn’t feel like they were sold on me so I decided I was not sold on them either. I think they might have made an offer but I had another job offer before the deadline to let Remind know what I thought about all of this so I told them never mind.
I applied online. The process took 4 months. I interviewed at Zendesk (San Francisco, CA) in Jan 2016
Interview
Very thorough process - about 7 interviews spanning 4 months. I first worked with an internal recruiter on initial screening before she helped coordinate the team specific interviews. Not being near HQ (SF) most interviews were over the phone. For the final interview I was flown to SF to meet managers and conduct a mock client presentation.
In addition to skills, there was great emphasis put on personality and culture fit. Read the glassdoors reviews. The employees are generally smart, positive, driven and a tad quirky. The entire process was a little arduous, but if you are confident, friendly, and know what you are talking about then you should be in good shape. I found it beneficial to take an active role in the interview process. They're growing, keep following up.
Definitely do a lot of research on the company, the product, and their customer service philosophy. They strive to be thought leaders in the space and want to know that you'll join on that mission. The website is packed with useful content. The book 'The Effortless Experience' is a big influencer on product and philosophy. If you want to know more about the history of the company (and you should!) read the CEO's book Startupland.
Interview questions [3]
Question 1
Describe some of you favorite customer service experiences?
I applied online. The process took 3 weeks. I interviewed at Zendesk in Nov 2015
Interview
I heard about the company from a friend, was impressed by their website and product so I applied. I heard back rather quick and scheduled a phone call with the recruiter. Had one onsite visit to meet ~4 peers and the manager. Post onsite I spoke with a director and VP. Got an offer shortly there after.
Interview questions [1]
Question 1
What do you want to accomplish for your career here?
