Xerox Customer Service Agent Interview Questions

Updated May 24, 2018

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Interviews at Xerox

Experience
Positive67%
Neutral33%
Getting an Interview
Applied online50%
Recruitment Agency33%
Recruiter17%
Difficulty
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Xerox

Anonymous Employee in Redmond, WA

Accepted Offer
Positive Experience
Easy Interview
Application

I applied through a recruiter. The process took 5 days. I interviewed at Xerox (Redmond, WA) in Aug 2015

Interview

contacted by talent ac question recruiter team member over email and then an interview over the phone with the recruiter. 5 Days later I was scheduled for in person interview on-site with one of the Team lead hiring manager. the interview itself was straightforward, with direct structured questions. the manager was very friendly and encouraging interaction and to reflect on other work experiences. When I was first contacted by phone and email by the Recruiter , He he wasn't so clear about the scope and nature of the job and didn't give more details on what sector/product of customer services. But when I i was interviewed in person with the hiring manager I was given more details and scope and examples of the job.

Interview Questions
  • Any relevant customer services support you have? If you do have any interest or background in playing mobile game application
    1 Answer
  • provided examples on my current and previous customer services interaction, successful stories, what I have done and what was the outcomes.
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Xerox

Anonymous Employee in Prague

Accepted Offer
Neutral Experience
Easy Interview
Application

I applied through a staffing agency. The process took 2 weeks. I interviewed at Xerox (Prague) in Oct 2014

Interview

they checked my English and Russian. They contacted me via phone, Skype and then a personal interview. On personal interview I had to help the customer via phone and resolve his issue

Interview Questions
  • what applications you can download on a smartphone? What does RAM mean? How does the Wi-Fi work?
1 person found this interview helpful

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