I applied online. The process took 2 days. I interviewed at Vrbo (Austin, TX) in Mar 2016
Interview
Very easy interview. Interviewer did not ask questions that were specific to the customer service aspect.
The questions were more based on changing policy and procedure (which says quite a bit about this company and perhaps their recent reviews on indeed, glass door and yelp indicate where this company is headed).
The recruiter screened me and seemed to find me suitable however the interviewer must not have.
There was suppose to be two people interviewing. I suppose I feel I was judged for being overqualified and older( they seem to recruit and hire fresh out of college younger people). In a way I feel if another person was there like it was planned, that person's weigh in could have resulted in a fair and favorable decision. Having one person seal my fate was not in my opinion a fair assessment. I was told a decision would be made by the end of the week and within two hours I received an email stating I was not moving forward.
Interview questions [1]
Question 1
How do you handle policy and procedures that change often
I applied online. The process took 5 days. I interviewed at Vrbo (Austin, TX) in Aug 2021
Interview
You have a HireVue self interview first. Then, you’ll be contacted and have a group meeting with two hiring managers who will go over a lot of Situation/Action/Result questions. Usually you hear back within the week. If you’ve been referred you’ll hear back faster.
Interview questions [1]
Question 1
Name a time where you had a difficult customer. What was the situation? How did you solve it? And what was the outcome?
I applied through a recruiter. The process took 2 months. I interviewed at Vrbo in Sep 2020
Interview
After the interviews I had now I understand why they have bad rating. The interview with the HR was great, however after that I had an interview with the manager and then they sent a math (equations mostly) and a cognitive test and last was a presentation that bear in mind that you have to imagine the scenario yourself as they don't give you a roleplay.
During the presentation they asked ridiculous questions which you can only have answers if you are working for the company and mind that you need to create a performance scenario for your accounts making up numbers and consider previous performance for accounts that you still don't manage.
After the presentations of around 1 hour, I was still asked " the standard behavior questions"
The interview was unnecessarily hard for such a company and low salary.
PS: The math test I still don't get it, what was that for?
I applied online. The process took 2 days. I interviewed at Vrbo (London, England) in Apr 2019
Interview
La entrevista fue con varias personas a la vez y las preguntas realizadas eran básicas pero importantes. Era fácil responderlas porque los entrevistadores eran muy cercanos.
En los momentos de tensión, ellos ayudaban y se ponían en mi lugar, cosa que agradecí muchísimo.
