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      Unum

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      Customer Service Specialist Interview

      Mar 21, 2020
      Anonymous employee
      Deland, FL

      Other Customer Service Specialist interview reviews for Unum

      Customer Service Specialist I Interview

      Jan 7, 2025
      Anonymous employee
      Chattanooga, TN
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Unum (Deland, FL) in Mar 2020

      Interview

      I had an interview via web cam which took about 45 minutes. There were two individuals that I spoke with during the process. They both would take turns asking me questions using the STAR method wanting detailed responses and taking notes.

      Interview questions [1]

      Question 1

      I've been advised the questions will have the STAR method and I've been provided with a document to review in advance in order to role play. The recruiter suggested knowing details about the company and being dressed for the interview as well.
      Answer question
      1
      Average interview

      Application

      I interviewed at Unum (Chattanooga, TN)

      Interview

      Initial phone screen with HR Representative who lined me up for an interview with the call center. This was followed by an in person interview with two members of management.

      Interview questions [1]

      Question 1

      Walk me through your resume.
      Answer question
      1

      Customer Service Specialist Interview

      Oct 19, 2018
      Anonymous employee
      Portland, ME
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Unum (Portland, ME) in Oct 2018

      Interview

      The interview process was great. I was contacted for a phone interview, told the process of the company, etc and the next step. I was told what would occur if I was granted the next step or not. Later, I was called for the Skype interview with 2 of the companies employees, it was based on behavioral questions and the insight of the employees about the company. Later I was called to confirm I got the job contingent to the background check. Throughout the whole process, I was constantly updated so I didn't feel this position was a scam or anything. Everyone was very informative. If I had any questions, I could ask the staffing specialist, and she usually replied back to me immediately.

      Interview questions [1]

      Question 1

      If you have a difficult call. How would I handle the stress after the call?
      1 Answer