I applied through a recruiter. The process took 3 weeks. I interviewed at Unum (Chattanooga, TN) in Jul 2019
Interview
The interview can be up to an hour long. You should come prepared but not rehearsed. It’s not the most upbeat interview so you have to be prepared to deal with stoic people.
Interview questions [1]
Question 1
How did the duties at your last job prepare you for this one?
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.
