I applied online. The process took 2 weeks. I interviewed at Unum (Columbia, SC) in May 2016
Interview
They ask for you to complete a preliminary questionnaire then if you are chosen you get a phone interview. I suppose the process is relatively average however, I did not get a call back. I have also noticed that they have been posting a lot for the same position. I really wish that I had done some research and maybe a review would have been helpful for someone in my position, I feel like i let a great opportunity get away. They did want to know how much you knew about them, so I would strongly suggest doing some research.
Interview questions [1]
Question 1
What was your most difficult customer and how did you handle them.
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.
