The process took 4 weeks. I interviewed at USAA (Phoenix, AZ) in Sep 2010
Interview
I was first instructed to take an online test, which was math and logic based, and harder than most. I was then contacted for a phone interview, which took about 45 minutes. Then I was called in for a face to face interview which lasted about 45 minutes as well. Both were with very courteous and professional interviewers.
I applied online. The process took 7 weeks. I interviewed at USAA in Jul 2024
Interview
Straightforward. Stick with STAR method. Pre-prepare scenarios for ease with questions. Behavioral questions are standard. Recruiters will tell you to dress for success, I ended up being overdressed. Make sure you negotiate starting salary at interview 2.
Interview questions [1]
Question 1
Name a situation where you used one of the USAA Core Values
I applied online. The process took 2 weeks. I interviewed at USAA in Feb 2024
Interview
Hour long video chat using the STAR method for answering.
Company is really big on choosing the right type of person based on their past actions. Make sure to highlight specific times and not just general instances
Interview questions [1]
Question 1
Please discuss a time you had a difficult conversation with a customer and how you were able to resolve it
I applied online. I interviewed at USAA (San Antonio, TX) in Jul 2017
Interview
It was easy and every question was explained to me after being asked. Each question had two parts and was asked to answer in the star method. Being able to tell a story in your responses will do you good
Interview questions [1]
Question 1
Explain a time that I went above and beyond for a customer and how I let them know that I appreciate your business
