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The Home Depot Appliance Sales Specialist Interview Questions

Interviews at The Home Depot

21 Interview Reviews

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Helpful (3)  

Appliance Sales Specialist Interview

Anonymous Employee in Houston, TX (US)
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at The Home Depot (Houston, TX (US)) in October 2012.

Interview

I had an initial phone interview and then an interview with the specialty manager and then the store manager. The entire process took about two weeks and everyone involved was really nice. They really tried to promote this concept of Success Sharing as an additional means of income that occurs twice a year but the payouts for most associates was $100-200 dollars and by no means justified not paying commissions or a higher hourly pay.

Interview Questions

  • There were no difficult questions. They asked about my previous work experience in sales and with appliances. They asked how important customer service was and how I would potentially react with an unruly customer. All the basic retail questions.   1 Answer

Negotiation

They offered me $10 dollars an hour and told me they were not allowed to go higher. I knew I didn't plan on staying long even though I told them I wanted to be there and take advantage of promotion opportunities, so I accepted that dollar amount. After being hired I did discover that some specialist hired @ the same time as me were started at $12. Oh well!

Other Interview Reviews for The Home Depot

  1. Helpful (1)  

    Appliance Sales Specialist Interview

    Anonymous Employee in Lawrence, KS (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at The Home Depot (Lawrence, KS (US)) in August 2013.

    Interview

    They call you first and you answer automated questions, then they will follow up with a person calling you asking you a few questions. But its really weird because its contracted out so the people asking questions dont have a vested interest. Then you will go in for a interview and they will ask you general questions and work history.

    Interview Questions

    Negotiation

    I wasnt really interested in negotiating because its just a part time job while im in school.


  2. Helpful (1)  

    Appliance Sales Specialist Interview

    Anonymous Employee in Alvin, TX (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at The Home Depot (Alvin, TX (US)) in December 2012.

    Interview

    Apply online and monitor your email or answer the phone. Initially interviewed by the HR associate/manager. Called back a couple days later to interview with the Assistant Store manager. Offered position at entry level salary. Upon completion of background and drug testing got called in to set up training and first 2 weeks schedule.

    Interview Questions

    • when selling appliances do you start at the bottom or the top of the price points   1 Answer

    Negotiation

    didn't try to negotiate as I have never sold appliances before. I plan on negotiating a raise soon as I picked up the job very quickly and now lead in sales. Appliances sell themselves.

  3. Helpful (1)  

    Appliance Sales Specialist Interview

    Anonymous Employee in Sandy, UT (US)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at The Home Depot (Sandy, UT (US)).

    Interview

    I filled out an application online and within a few hours received an email that I would receive a call from the automated service soon. The next day I got a call and went through my availability, and some generic questions that are common sense. I immediately got a 1:1 interview with the store I applied to for a few days down the road.

    I arrived early and in business casual clothing for my interview, and asked the clerk and the services station (where I was directed by the first person I spoke to) where I was supposed to go. He pointed to a random area and said that there was an office I was supposed to find magically, and that the interviewer would be there soon... okay, a little unprofessional but whatever. I got lost and eventually asked an associate for help. They walked me back to the manager's office, where I waited for a good 20 minutes before the lady that was interviewing me finally showed. No apologies for the wait, nothing other than sitting in a chair and pulling out my application and some generic questions that were almost identical to the ones over the phone.

    Her attitude made it obvious she didn't want to be interviewing me, and she made little to no eye contact throughout the interview. She wrote some of my answers down, but when I glanced at what she was writing, she was barely even trying to keep up. I turned on my charisma and charm, but ultimately had a feeling that this was not going to go as well as expected that I was I was not going to be offered the position.

    Lucky me, she decided to offer me the position on the spot. I was told on the phone that starting for an Appliance Associate was $9.75, part of the reason I even applied. However, now they're "reworking" that section and she would hire me on as a cashier. I asked if the pay was the same, and she started getting weird, stating that she didn't know but thought it was $8.70. I explained that I would need to know prior to starting, but that I accepted the position thus far.

    Fast forward to her getting really awkward and saying that now she wants me in flooring, but she isn't sure if I have the sales ability, so maybe I will just be a cashier. At this point, I didn't care, I just wanted the freaking job. I said I didn't care what position, and that cashier was fine with me. Finally she told me she'd find a place for me, and gave me the drug test information.

    Interview Questions

    • How would you deal with rude customer?   1 Answer

    Negotiation

    Like stated above, when I asked about pay she got really weird. When called back to officially offer me the position, etc., I will negotiate, especially if they want to start me at $8.70.


  4.  

    Appliance Sales Specialist Interview

    Anonymous Employee in Atlanta, GA (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2 days. I interviewed at The Home Depot (Atlanta, GA (US)) in February 2008.

    Interview

    I went to my local store, and filled out home depots application online at their in-store kiosk. Then I talked to the assistant store manager about any open positions in that store. I was referred to a Home Depot hiring expo where I watched presentations, had several interviews. This was a hiring event for the entire Atlanta metro area.

    After a week or so I was called by the HR manager for my local store. I was invited into the store and givien three 1:1 interviews. They were very, very basic questions about my availability, experience, etc.

    Interview Questions

    • Tell me about a time where you had to deal with an irate customer. What was the problem and what did you do?   1 Answer
    • If you saw another employee steal a pack of gum what would you do?   Answer Question

    Negotiation

    Not much to negotiate. They offer what the corporate package is for that position, take it or leave it.


  5.  

    Appliance Sales Specialist Interview

    Anonymous Employee in Oakland, CA (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at The Home Depot (Oakland, CA (US)).

    Interview

    I came in, I sat in a small office with an assistant manager, and basically told me i got the job. It was fairly easy. He asked many questions about previous sales experience and how it relates to the job. Many questions about your selling technique.

    Interview Questions

    • How do I sell something we don't have   1 Answer

  6.  

    Appliance Sales Specialist Interview

    Anonymous Employee in Sequim, WA (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at The Home Depot (Sequim, WA (US)) in June 2014.

    Interview

    I came in and they asked the standard questions. What was the hardest thing you've done? Describe how you handled a bad situation? Then we had a friendly conversation about something random like the weather and I was out of there in less than 15 minutes.

    In all honesty it was one of the easiest interviews I have ever done, and I work in HR now (for a different company). If you are going in for an interview just have some basic knowledge of household care and be extremely upbeat and friendly. They love that. I went in knowing nothing about home improvement, I knew nothing about nails, screws, toilets, appliances, or anything to do with home depot yet I got a job offer over the others. I was friendly and had a big ol smile on my face and I did just fine. They'll teach you the rest!

    Interview Questions

    • If you seen a customer buying paint what would you do?   1 Answer

  7. Helpful (4)  

    Appliance Sales Specialist Interview

    Anonymous Employee in Los Angeles, CA (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at The Home Depot (Los Angeles, CA (US)) in October 2014.

    Interview

    Smooth common sense questions. Managers were really nice to me. Nice environment. I did 2 interviews. First one was with ASM and the 2nd one was with the Store manager when he basically offered me the job. after that i went to take a drug test and started working that week.

    Interview Questions

  8.  

    Appliance Sales Specialist Interview

    Anonymous Employee in Waco, TX (US)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at The Home Depot (Waco, TX (US)) in October 2011.

    Interview

    Long periods with no response. Seemed to be completely unorganized. They ended up offering me a position in millworks as they had a better canidate for appliances. Seemed very detached from the other members of management.

    Interview Questions

    • Why do you want to work here. How would you handle this situation.   Answer Question

  9. Helpful (4)  

    Appliance Sales Specialist Interview

    Anonymous Employee in College Station, TX (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at The Home Depot (College Station, TX (US)).

    Interview

    Phone interview from corporate after sending in resume; got the call 3 days after applying online but this can take much longer; interview at store with specific manager related to where you applied (ie: specialty manager for Appliances); final interview with Store manager who makes final decision about job offer

    Interview Questions

    • Typical; mostly relating to experience; customer service, sales, and people skills; problem solving and resolution. "Role playing" type questions were the worse/most awkward   Answer Question

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