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      Teads

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      Customer Success Manager (CSM) Interview

      Sep 19, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Teads in Sep 2024

      Interview

      The hiring process was extremely unprofessional and disorganized. Did the first HR interview on a Thursday and was told I'd get an update at the end of the day or the following Monday. I get an email three days later saying they'd update me in the next few days on the process instead. I wait 10 DAYS until their next response which they finally give me an update on the first interview I did with them. They said they already have candidates in the advanced stages of the process and will not be looking to advance anyone else. To make it even worse, they don't even outright reject me, they state that "in the next few days, we will update you regarding the process again so you can know your status". So after two weeks of waiting for an update on the first interview I did with them, they cannot even give me a clear answer. How unprofessional is it to tell me at the end of my first interview that I'd get an update the day of or by latest the following Monday, only to get constantly pushed back and receive an update TWO WEEKS later. Not to mention, I had to reach out first to get a response since they couldn't bother to email me first. I would rather be outright rejected so I can move on rather than have vague emails stating they'd update me but never do. For a company this big, they should not be this unprofessional with their candidates. Do better.

      Interview questions [1]

      Question 1

      What do you know about Outbrain?
      Answer question
      1
      avatar
      Teads response
      1y
      Thank you for sharing your feedback about your interview experience for the Customer Success Manager position at Outbrain. We sincerely apologize for the unprofessional and disorganized communication you felt you encountered during the process. Your experience does not align with the standards we aim to uphold, and we appreciate you bringing this to our attention. We understand how frustrating it can be to experience delays and receive unclear communication, especially when you’re eager to know the status of your application. We are constantly reviewing our interview process and communication practices to ensure that candidates receive timely, transparent, and respectful updates moving forward. We appreciate your candid feedback and will use it to make necessary improvements. Thank you again for considering Outbrain, and we wish you all the best in your job search and future opportunities.

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