I applied online. The process took 1 day. I interviewed at Sutherland (Las Vegas, NV) in Nov 2015
Interview
Pretty easy. Interviewed with the first person, it was her first time doing interviews. Not very professional to say to an interviewee, but she was still professional. She saw I had certain skills listed on my resume and immediately put in to consider for position. That was amazing. The guy I interviewed with asked me a couple of questions and after answering them, said "I would like to offer you a position, if you are willing to accept." I immediately said YES!
Interview questions [1]
Question 1
Why did you leave your previous call center?
Why are you wanting to come back to a call center?
How do you feel about sales?
I applied online. I interviewed at Sutherland (Dallas, TX) in Feb 2026
Interview
Convoluted interview process. Micromanaging from the onboarding process. Very distrusting interview process, this company is jaded not sure why they are prejudiced against immigrants. Be careful this company will waste your time and efforts without just cause.
couple of steps, could be shortened (remote position) tech test system knowledge role play one way virtual then actual interview. nothing left to say but has to be at least thirty words long good luck.
Interview questions [1]
Question 1
describe dealing with a problem and youre not sure of the solution
Short and to the point, very professional staff and precise questions. if you don't get accepted you can try again later after 1 month which is considered as a second chance.