I applied online. The process took 2 weeks. I interviewed at Support.com (Tampa, FL) in Jul 2013
Interview
The interview went very smoothly. It took about two weeks between the offer and the interview. The interview was done over the phone at a set time, and the interviewer called within the time frame given. The person conducting the interview was pleasant and professional. There was no room for negotiation about the pay-rate. The questions asked we very general entry-level technical questions.
Interview questions [1]
Question 1
How would you explain what a router is to a customer without any technical knowledge?
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Interview questions [1]
Question 1
What company’s have you done customer service for?
I applied online. The process took 3 weeks. I interviewed at Support.com (LaFollette, TN) in Jan 2019
Interview
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.
