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      Sprout Social

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      Customer Success Manager (CSM) Interview

      Mar 20, 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Sprout Social

      Interview

      Three rounds of interviews - HR, hiring manager, and then panel with two managers and a peer. An additional interview was requested to meet another manager in the CSM org.

      Interview questions [1]

      Question 1

      What differentiates you from other CSMs
      Answer question

      Other Customer Success Manager (CSM) interview reviews for Sprout Social

      Customer Success Manager (CSM) Interview

      May 1, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Sprout Social

      Interview

      Pretty Easy - 3 interviews & a presentation. Typical customer success interview style. Everyone was very friendly and made you feel welcome. Quick follow up as well and ultimately received an offer.

      Interview questions [1]

      Question 1

      How do you manage your book of business.
      Answer question

      Customer Success Manager (CSM) Interview

      Apr 28, 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Sprout Social in Apr 2021

      Interview

      Three rounds, pretty standard. The initial call is very stiff, you can tell they are just reading from a script, giving no conversation cues or responses to what you have to say - not the best feeling in the world. The second call with the hiring manager was the easiest, it's more listening to the role to see if you would like it, I think they asked me 3 questions? The last round is a lot, you have to create a 30 min presentation and then an hour of situational and behavioral questions. They want the presentation to be a role playing conversation with the client- they fail to explain that. Then the hour of questions is again very robotic, no one had anything to respond to after I answered they just ticked the box and moved to the next question. No interest in learning more, although they want you to ask them all the questions you can.

      Interview questions [1]

      Question 1

      What was your most difficult client experience?
      Answer question

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