Scotiabank Customer Service Representative Interview Questions

Updated Mar 1, 2021

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Interviews at Scotiabank

Experience
Positive70%
Negative13%
Neutral17%
Getting an Interview
Applied online58%
Employee Referral21%
In Person13%
Difficulty
2.6
Average
HardAverageEasy
Found 172 candidate interviews
Scotiabank
Anonymous Employee in Canada
Accepted Offer
Positive Experience
Easy Interview
Application

I applied through an employee referral I interviewed at Scotiabank (Canada)

Interview

It was a phone interview , I was told the date and time the call was going to be and interviewer didn't call untill 15mins pass the time, was told they were going to get back to me, which they did after 2weeks or so, was told the position for the location was filed and was asked if I was interested in another location, I said yes that was how I go hired

Interview Questions
  • Was asked about my previous
    1 Answer
Scotiabank
Anonymous Interview Candidate in Canada
No Offer
Neutral Experience
Average Interview
Application

I applied online. I interviewed at Scotiabank (Canada)

Interview

Fill out application form on the website and submit it. Wait for an email from HR telling you about the next step. Answer one way interview questions - wait for interviewer to respond

Interview Questions
Helpful (1)
Scotiabank
Anonymous Interview Candidate in Toronto, ON
Declined Offer
Positive Experience
Application

I applied in-person. The process took 4 weeks. I interviewed at Scotiabank (Toronto, ON)

Interview

1. Application review - apply on the company website and a team member will get back to you. 2. Phone Screen - assess if a candidate is worth the time and effort to bring on-site. 3. In-person interview - make a final assessment on if you are qualified, a good fit, and if they'd actually enjoy working with you. 4. Reference checks- Validate that you are not misrepresenting and the decision to offer you is sound. 5. Offer

Interview Questions
  • During my interview, the questions were the usual: "Can you describe any instance when the customer was upset and demanded a resolution to his issue immediately"
Scotiabank
Anonymous Employee in Canada
Accepted Offer
Positive Experience
Average Interview
Application

I applied through an employee referral The process took 2 weeks. I interviewed at Scotiabank (Canada)

Interview

Phone interview then in person one on one. Phone interview included past experiences questions. In person interview was more situational. I was referred by an employee so I was pre-screened, but it was very professional

Interview Questions
Scotiabank
Anonymous Employee in Surrey, BC
Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 4 weeks. I interviewed at Scotiabank (Surrey, BC)

Interview

Making connections at LinkedIn is easy and I contacted Scotia bank Hr thru LinkedIn and Hr responded me back and a telephonic interview was conducted. With some couple of questions and I was also selected.

Interview Questions
  • one example of a tricky customer and how did I resolved it
Scotiabank
Anonymous Employee in Victoria, BC
Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 3 weeks. I interviewed at Scotiabank (Victoria, BC)

Interview

1.Applied online 2. Got invited to an online assessment test which tested your memories when working with a digital "client" 3. Casual interview with Recruiter 4. causal interview with manager

Interview Questions
  • 1. what was the best customer service experience you have had? and why?
Scotiabank
Anonymous Employee in Canada
Accepted Offer
Neutral Experience
Easy Interview
Application

I applied online. I interviewed at Scotiabank (Canada)

Interview

The interview process was quite long but simple. There are several interview question and test that must be completed. However, each stage was very straight forward. No complicated questions. In the beginning there was a screening that must be done by recording your answer online. Once it is completed you will be contacted for a phone interview. Mainly asking situational question and a language test since I’m bilingual.

Interview Questions
Scotiabank
Anonymous Employee in Canada
Accepted Offer
Neutral Experience
Easy Interview
Application

I applied through an employee referral The process took 4 weeks. I interviewed at Scotiabank (Canada)

Interview

a preliminary phone call with an HR rep, and then a face to face interview with a branch manager. not sure if my on boarding process was expedited as I did have a strong referral

Interview Questions
Helpful (2)
Scotiabank
Anonymous Interview Candidate in Canada
No Offer
Neutral Experience
Average Interview
Application

I applied online. The process took 3 weeks. I interviewed at Scotiabank (Canada) in Feb 2020

Interview

First, it was a recording interview. You have to use a webcam to record yourself about answering questions on the screen. There were 5 questions. Second, it was a video interview.

Interview Questions
Helpful (3)
Scotiabank
Anonymous Employee in Canada
Accepted Offer
Positive Experience
Easy Interview
Application

I interviewed at Scotiabank (Canada)

Interview

amazing conversation over the phone; did a background check that took 2 weeks; a little weary that their probation period is 6 months but nonetheless a great experience; expect a long process that will take up to 4-5 weeks give or take

Interview Questions
Viewing 1 - 10 of 172 Interviews

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