Scotiabank Customer Service Representative Interview Questions

Updated Aug 23, 2021

To filter interviews, or .
Found 179 of over 1,262.0 interviews

Interviews at Scotiabank

Experience
Positive70%
Negative13%
Neutral16%
Getting an Interview
Applied online58%
Employee Referral21%
In Person13%
Difficulty
2.6
Average
HardAverageEasy

Scotiabank

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at Scotiabank

Interview

Asked questions as tell about yourself; what are strengths and weaknesses, what is a test experience and not comfortable experience; why do you want work here, how would you like to spend free time

Interview Questions
  • Could you please tell me about yourself ?
    1 Answer
Be the first to find this interview helpful

Scotiabank

Anonymous Employee

Accepted Offer
Positive Experience
Easy Interview
Application

I interviewed at Scotiabank

Interview

It was slow, HR said they forwarded resume to branch but branch manager took really long to schedule. had to call up the branch up a few times to follow up

Interview Questions
Be the first to find this interview helpful

Scotiabank

Anonymous Interview Candidate

No Offer
Positive Experience
Average Interview
Application

I interviewed at Scotiabank

Interview

You first start with an online application, they ask you to upload your resume (you can include a cover letter if you would like to). To form is straight forward. If you're successful they'll call you for a short phone interview.

Interview Questions
Be the first to find this interview helpful

Scotiabank

Anonymous Interview Candidate in Regina, SK

Declined Offer
Positive Experience
Average Interview
Application

The process took 1 week. I interviewed at Scotiabank (Regina, SK)

Interview

Was emailed the same day of applying with a request for a one way interview. They sent a link with lots of information you could read beforehand to prepare, and you’re able to do a practice run. One way interview is 5 questions, they are put up on a screen for you to read. You get some prep time and then you record your answer. You then review your response and can either submit or re-record. In my case I could re record as many times as I liked.

Interview Questions
  • There were 5 questions, each with many layers 1)tell us about yourself and how your skills, work experience and education will make you an asset in this job. 2) Why scotiabank and why this particular role, 3) what qualities do you have that will make you success in this position, 4) what advice did you get from a supervisor and how did you put it into practice, 5) how did you deal with an angry customer, what was the situation and what did you say, how did it turn out.
7 people found this interview helpful

Scotiabank

Anonymous Employee

Accepted Offer
Positive Experience
Easy Interview
Application

I applied through an employee referral I interviewed at Scotiabank

Interview

It was a phone interview , I was told the date and time the call was going to be and interviewer didn't call untill 15mins pass the time, was told they were going to get back to me, which they did after 2weeks or so, was told the position for the location was filed and was asked if I was interested in another location, I said yes that was how I go hired

Interview Questions
Be the first to find this interview helpful

Scotiabank

Anonymous Interview Candidate in Toronto, ON

No Offer
Neutral Experience
Average Interview
Application

I applied online. I interviewed at Scotiabank (Toronto, ON) in Mar 2021

Interview

I applied online. It took 2 days for them to send me an one way video interview link. The questions are not hard. And I waited another week for their rejection letter.

Interview Questions
Be the first to find this interview helpful

Scotiabank

Anonymous Interview Candidate

No Offer
Neutral Experience
Average Interview
Application

I applied online. I interviewed at Scotiabank

Interview

Fill out application form on the website and submit it. Wait for an email from HR telling you about the next step. Answer one way interview questions - wait for interviewer to respond

Interview Questions
Be the first to find this interview helpful

Scotiabank

Anonymous Interview Candidate in Toronto, ON

Declined Offer
Positive Experience
Application

I applied in-person. The process took 4 weeks. I interviewed at Scotiabank (Toronto, ON)

Interview

1. Application review - apply on the company website and a team member will get back to you. 2. Phone Screen - assess if a candidate is worth the time and effort to bring on-site. 3. In-person interview - make a final assessment on if you are qualified, a good fit, and if they'd actually enjoy working with you. 4. Reference checks- Validate that you are not misrepresenting and the decision to offer you is sound. 5. Offer

Interview Questions
  • During my interview, the questions were the usual: "Can you describe any instance when the customer was upset and demanded a resolution to his issue immediately"
3 people found this interview helpful

Scotiabank

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I applied through an employee referral The process took 2 weeks. I interviewed at Scotiabank

Interview

Phone interview then in person one on one. Phone interview included past experiences questions. In person interview was more situational. I was referred by an employee so I was pre-screened, but it was very professional

Interview Questions
Be the first to find this interview helpful

Scotiabank

Anonymous Employee in Surrey, BC

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 4 weeks. I interviewed at Scotiabank (Surrey, BC)

Interview

Making connections at LinkedIn is easy and I contacted Scotia bank Hr thru LinkedIn and Hr responded me back and a telephonic interview was conducted. With some couple of questions and I was also selected.

Interview Questions
  • one example of a tricky customer and how did I resolved it
Be the first to find this interview helpful
Viewing 1 - 10 of 179 Interviews
RSS Feed</>Embed

Popular Careers with Scotiabank Job Seekers

JobsSalariesInterviews

Work at Scotiabank? Share Your Experiences

Scotiabank logo
or