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      Project Expedition

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      Related searches: Project Expedition reviews | Project Expedition jobs | Project Expedition salaries | Project Expedition benefits
      Project Expedition interviewsProject Expedition Front Line Customer Service Representative interviewsProject Expedition interview


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      Front Line Customer Service Representative Interview

      Jun 12, 2024
      Anonymous interview candidate
      No offer
      Negative experience

      Other Front Line Customer Service Representative interview reviews for Project Expedition

      Front Line Customer Service Representative Interview

      Mar 8, 2025
      Anonymous interview candidate
      London, England
      No offer
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Project Expedition in May 2024

      Interview

      Its a long process. On top of them rescheduling twice. The first interview with HR and another employee was lovely. They were both super nice and everything aligned. Cant say the same for the second interview with the owners. A lot of "um" and "uh" and didn't seem to know what questions to ask. One guy was completely off putting. Never said a word, not even a hello. Just sat there with a sour look on his face the whole time. Kind of glad I didn't get an offer, having a boss like that is draining. The second interview is completely redundant in my opinion. They need to trust their HR person.

      Interview questions [1]

      Question 1

      Tell us about the role
      Answer question
      2
      Negative experience
      Average interview

      Application

      The process took 6 weeks. I interviewed at Project Expedition (London, England) in Jan 2025

      Interview

      Apparently being over qualified isn’t a good thing when you’re applying for customer service position lol. Let alone that it took 4 weeks with 4 interview processes. I felt like I was being interviewed for a CEO position. It was a very weird experience and I wouldn’t recommend it unless you like answering questions like a robot. Waste of time and effort. Also, the CEO could show more enthusiasm towards people whilst doing interviews. Let alone that, do not waste peoples time making them wait. ALSO, it’s just a customer service job, don’t interview people 3 times to ask the same questions and then expect them to be over the moon for the last interview, to then ask the same questions and expect the same energy? Overall a weird process.

      Interview questions [1]

      Question 1

      What do you enjoy about customer service and what do we do? Also, you have to answer it with enthusiasm otherwise you wouldn’t be considered lol.
      Answer question
      1

      Front Line Customer Service Representative Interview

      Apr 15, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Project Expedition in Apr 2024

      Interview

      I had a prerecorded interview initially, followed by a meeting with two members of the team. There was supposed to be a final meeting with the co-founders. While I believed the interview with the team members went well, I received a rejection the next day. I asked for feedback but was completely ghosted, which was shocking because they had communicated with me effectively up to that point. Ghosting is disrespectful to candidates, even if they did not move forward.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a disgruntled customer and what was the outcome?
      Answer question
      1
      avatar
      Project Expedition response
      2y
      We appreciate you taking the time to talk to us about your experience. We deeply regret the dissatisfaction you had throughout the recruitment procedure. We value your opinions and will use them to further enhance the applicant experience. We sincerely apologize for any miscommunication or appearance of disrespect. Our goal is never to make candidates feel unappreciated or abandoned. We recognize the value of giving prompt, helpful feedback. During our hiring season, we do receive a large number of applications and conduct a large number of interviews, which occasionally makes it difficult to offer personalized responses promptly. This does not, however, justify the lack of communication you encountered, and we are committed to streamlining our procedures to guarantee that each candidate receives the deference and attention they are due. Your feedback is crucial to our development, and we promise to make sure that going forward, the procedure is more courteous and open.