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      Senior Client Support Specialist Interview

      Aug 7, 2019
      Anonymous employee
      Cincinnati, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Paycor (Cincinnati, OH) in Nov 2018

      Interview

      Initial phone screen interview with a recruiter. My recruiter was absolutely amazing and extremely informative and helpful. Super quick turnaround after my in-person interview, just two days from that to an offer. The recruiter will ask you about your current job and your work load there and how you manage it. Then explain the roles of this position and ask you questions related to how comfortable you feel with the expected work load. Be realistic and don't underestimate the work load that is involved with this position because it is a lot. If you have previous experience talking to clients or having a client base, highlight that as much as you can and that you are comfortable in those situations. That's a HUGE part of the screening process and selling point to the recruiter.

      Interview questions [1]

      Question 1

      Describe a time you were working on a project that didn't go according to plan and how you handled it. Describe a time you didn't know the answer to something and no one was available to get you an answer right away - what was your process like? Describe a time where you had a lot to do and how you organized it? How would you go about restoring lost trust in a client who feels their expectations were not met?What is one of the proudest moments of your career? Describe a time you failed and what that was like for you - how did you overcome it?
      1 Answer
      1