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      Okta

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      Senior Customer Success Manager Interview

      May 19, 2017
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Okta

      Interview

      Long. It was a four round process. First round: Screening with Recruiter, Second Round: Peer Interview, Third Round: Leadership Interview, Fourth Round: On-site (and I did this twice - minus the fourth round. I'll spare you the details). Recruiters want you to follow-up to your application via email (I did a couple of times before I got a response)... so if you want it, make sure you're diligent. First round is just a feeler, make sure you have a pulse. From that point, it's about reading whoever you're speaking with. I didn't find that anyone really wanted examples of my technical knowledge. But they were very interested in my ability to build and maintain relationships with enterprise clients. Definitely, come prepared with solid examples and be able to expand on whatever is on your resume.

      Interview questions [1]

      Question 1

      How do you deal with managing a number of different deal lines and client requirements?
      Answer question
      8

      Other Senior Customer Success Manager interview reviews for Okta

      Senior Customer Success Manager Interview

      Jan 25, 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Okta in Dec 2023

      Interview

      I got an email from Recruiter, then jump into a call. The call was super brief. He explained the job and then asked no questions and just let me talk.

      Interview questions [1]

      Question 1

      Tell me about your experience
      Answer question

      Sr. Customer Success Manager Interview

      May 12, 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Okta in May 2022

      Interview

      After the first interview with the recruiting team, they let me know the manager who’s team I would be interviewing for was going to be on leave. The first two interviews were great. After the presentation round (final round) they the interview panel let me know they didn’t know what the manager on leave was looking for for her team which made me feel this process was a waste of my time.

      Interview questions [1]

      Question 1

      First 2 interviews were questions around the job and your experience. Presentation is definitely tailored more for someone who works within the company. A lot of research and a lot of time is needed if you don’t work within the company.
      Answer question

      Senior Customer Success Manager Interview

      Nov 20, 2021
      Anonymous employee
      Washington, DC
      Accepted offer
      Positive experience
      Difficult interview

      Application

      The process took 5 weeks. I interviewed at Okta (Washington, DC)

      Interview

      The process was typical for larger SaaS companies. 3-5 weeks. Several 1:1 interviews with various people ending with a final round presentation. Recruiter(s) were not always the most responsive. I had to check in and follow up first more then I would have liked. But the experience overall was positive.

      Interview questions [1]

      Question 1

      Several situational questions. ex. What’s an example of a time when you had to overcome an obstacle with a customer. How did you get through it. What was the resolution.
      Answer question
      1