I applied online. I interviewed at NEXT (Huntingdon, England) in Dec 2017
Interview
Applied online, received a call to come in store for an interview. The interview was very casual but standard with a few questions on experiences. I was told I'd get a call soon, never got a call so I rang up myself a week later. The manager said they would get back to me soon, again never received a call. I also know someone else who applied and had the exact same experience and was told by the manager that they were forgetting to call people. There were a lot of roles advertised online as it was a new store so I was very surprised and I wonder if anyone was actually able to get employed at all.
Interview questions [1]
Question 1
What is an example of the best customer service you have received yourself?
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
I applied online. The process took 3 weeks. I interviewed at NEXT (Havant, England) in Apr 2026
Interview
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
