After submitting my application, I received an email for a phone screen about a day or two after submitting my resume. The initial phone screen went well and a second phone screen interview was planned 1 week after the first with the Customer Support Team Lead. In the middle of the 2nd phone screening, I was hung up on. A few hours later, the team lead emailed me stating that there was a pet related emergency. We rescheduled for next week. Next week/the day of the rescheduled phone interview arrives, and I received no call from the team lead. I called twice (5 and 15 minutes after our discussed arrangement) and received no answer. I received a follow-up email stating that ANOTHER pet emergency came up...we rescheduled and had the interview the following week. I'm disappointed in the unprofessionalism of not following up in a timely manner and not having someone else navigate the process; if you cannot fulfil your duties, find someone else that can (even during emergencies involving pets....)