Microsoft Support Engineer Interview Questions | Glassdoor.ca

Microsoft Support Engineer Interview Questions

Interviews at Microsoft

93 Interview Reviews

Experience

Experience
83%
9%
8%

Getting an Interview

Getting an Interview
32%
25%
25%
8
5
3
2

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy

Helpful (5)  

Support Engineer Interview

Anonymous Employee in Redmond, WA (US)
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 4+ weeks. I interviewed at Microsoft (Redmond, WA (US)).

Interview

Be prepared for a full day of interviews, anywhere from 5-8 hours if you get through it all. Lots of behavioral and hypothetical questions.

Negotiation

I had industry experience, and although the initial offer was pretty solid, I countered for some additional base salary, which was accepted.

Other Interview Reviews for Microsoft

  1.  

    Support Engineer Interview

    Anonymous Interview Candidate in Fargo, ND (US)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Microsoft (Fargo, ND (US)) in October 2014.

    Interview

    I was contacted by a recruiter on Linkedin. I conducted a phone interview about a week later, I thought I did pretty bad, but I got an email saying they wanted to fly me out to Fargo, ND for a final interview.

    I was flown out, and Microsoft paid for everything, rental, flight, hotel, food, etc... First night they picked up all of us (about 30) and took us for dinner, there was an open bar. The next day the group was split between morning and evening interviews. I had 4 Interviews, each between 30-45 mins. All were behavioral type interviews. The interviewers were really nice. Some people had technical interviews as well. Ranging from SQL to Programming. We were fed lunch and snacks.

    I was called the next day and told that I wasn't being given an offer.

    Interview Questions


  2. Helpful (1)  

    Support Engineer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 6 weeks. I interviewed at Microsoft.

    Interview

    Interviewed on my campus first for a TAM/AC position. Went apparently well enough to fly down to Charlotte for an all-day interview process! Four Interviews, all about you personally and what you can contribute to Microsoft. I didn't get that position actually but they saw fit for me to be a Support Engineer. I then did three phone interviews and the next day was offered the position. It was my dream job so naturally I accepted!

    Interview Questions

    • If you had to design an efficient house, how would you do it?   1 Answer
  3. Helpful (3)  

    Support Engineer Interview

    Anonymous Employee in Dallas, TX (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Microsoft (Dallas, TX (US)) in October 2014.

    Interview

    A few weeks after applying online, I received an email about scheduling a call. It lasted around 30-40 minutes, which was straight forward where we spoke more about the job, as well as my own history. A week later, I received an invitation for an on site interview that I was flown in for about 2-3 weeks later. The dinner the night before really helped me relaxed and I ended up hitting it off with a lot of other candidates who received offers as well, that I'm still close to.

    The morning of the interview were 4 back to back 45 minute interviewers. I would say that this was average difficulty. The obvious answer is to do your homework as much as possible about the company and other Support Engineering roles, and be sure to understand the troubleshooting process.

    Afterwards we were given lunch, and the other half of candidates came in for the afternoon session, and we were taken back to the hotel. Within 9 hours, I received an email saying that MIcrosoft would love to have me... and 9 hours is considered late in their books! That was a huge plus to me, by the time I had gotten off my return flight, I already had my results.

    Interview Questions

    • Mostly scenario based questions. The most difficult question was about how I would deal with a case if I had no one around to help me, and I was pushed to answer the question with the number of resources decreasing   Answer Question

    Negotiation

    According to the HR rep, there was no negotiation for the new graduate positions


  4.  

    Support Engineer Interview

    Anonymous Interview Candidate in Charlotte, NC (US)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 3 weeks. I interviewed at Microsoft (Charlotte, NC (US)) in April 2015.

    Interview

    The interview process was one i never experienced before.This was through the MACH Program. You first have a phone screen. Then if you make is past that you are flown to North Carolina for all expense paid stay. You will meet Microsoft employees and Interviewers the night before at dinner. You will have 4 different interviews. If you have programming languages on your resume they expect you to know how to program! That is the reason you may have got chosen. You are given the opportunity to send an updated resume in before your phone screen, make sure you are familiar with everything on your resume. Every interviewer has a different agenda: behavior and technical(unless you do not state you are technical on your resume).

    Interview Questions


  5. Helpful (3)  

    Support Engineer Interview

    Anonymous Interview Candidate in Charlotte, NC (US)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at Microsoft (Charlotte, NC (US)) in April 2015.

    Interview

    I was contacted by a recruiter without applying. He asked me to schedule a phone interview. the phone interview went smooth and lasted for about 30 minutes. Next, they flew me to Charlotte, NC. where I had 4 back to back interviews.

    Interview Questions

    • They asked me about anything mentioned in my resume and tested me on every skill. I had to code and write queries I had to trouble shoot. the HR part was the part where I think I messed up though.   Answer Question

  6.  

    Support Engineer Interview

    Anonymous Interview Candidate in Redmond, WA (US)
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 6+ weeks. I interviewed at Microsoft (Redmond, WA (US)) in January 2015.

    Interview

    Phone interview followed by an invitation for an in-person interview in Redmond, WA. The phone interview was a short 15-30 minute session. The interviewer asks very generic questions such as "what was your greatest failure and how did you deal with it". After passing this screening process, the recruiter will ask you to visit Redmond, WA (headquarters). The in-person interview is an all-day interview with managers and directors. It is quite demanding, so expect to talk a ton and keep a smile on all day.

    Interview Questions

    • Standard behavioral phone interview. In-person interview was more focused on the role.   Answer Question

  7. Helpful (1)  

    Support Engineer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6+ months. I interviewed at Microsoft.

    Interview

    Submitted a resume online very early, did not hear back for six months. I was contacted for a phone interview for a similar position from what I indicated. Within a week I heard that I was invited for an on-site interview, which lasted half a day. The night before we attended a semi-formal dinner to meet other candidates and current employees. They got us excited about the position calmed our nerves.

    The next day we split into two groups--morning and afternoon interviews. I felt very at ease with the interviewers and did not feel like I was being judged. They looked for customer service experience, how you handle stress, your expectation, your interest in the position, and how strong you are at your strengths.

    Many companies try to dig into your knowledge and find your weaknesses--this was not one of those interviews. I was asked some technical questions, but many more behavioral. Many questions were asked about how I felt about certain aspects of the position, or experiences I had that prepared me for it. I'm sure my technical skills helped me, but communication was by far the most important component of the interview. There were no brain teasers.

    These are very nice people who are looking for great coworkers. I left feeling excited about Microsoft and the work I'd hopefully be doing. Everybody left in a good mood.

    The recruiter said they'd make a decision within a week. Many people heard back after two or three, though.

    Interview Questions

    • What would you do if a customer didn't want to work with you because you're a woman?   3 Answers
    • class A(){
      int a = 2
      B.changeVal(a);
      }

      class B(){
      int changeVal(int a){
      a = 4;
      return a;
      }
      }

      What is the value of 'a' after we call changeVal?
      What mistake did I make in writing the code?   2 Answers
    • Why Microsoft?   1 Answer
    • Tell me something about yourself that you can't put on your resume   1 Answer

    Negotiation

    Since there is a rush to inform other candidates and offers are competitive, there is little room for negotiation.

  8. Helpful (7)  

    Support Engineer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Microsoft.

    Interview

    There were four rounds of interviews. There were hundreds of candidates that were scheduled for the interviews. It was all planned perfectly by Microsoft. There were different interviews for every candidate who came in the same time slot. The four rounds of interviews had different areas:
    1. technical
    2. analytical
    3. resume
    4.hr
    All rounds were 1:1. Everyone in the panel and the building was dressed casually.

    Interview Questions


  9.  

    Support Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at Microsoft in December 2015.

    Interview

    Fairly easy phone screen interview. Asked me about my passion for technology, why Microsoft, and some pretty common behavioral questions. Had a brainteaser at the end.

    Unfortunately, I apparently had a requiter that never contacted me and there was a huge miscommunication in what role I had actually applied for that made it seem like I was very unprepared/not organized.

    Really wish the mysterious requiter would have emailed me so I would have known that the position I was interviewing for was different than the one I applied for online.

    Or that it would have specified somewhere in the email to set up the phone screen.

    Interview Questions


Don't Miss Out On a Job You Love
Upload a CV to easily apply to jobs from anywhere. It's simple to set up.