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      Macy's

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      Customer Service Associate Interview

      Sep 22, 2016
      Anonymous employee
      Buford, GA
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Macy's (Buford, GA) in Jul 2016

      Interview

      I applied and they called me within two weeks of submitting the application online. An interview time was scheduled for an in-person interview. It was brief and involved responding to many given scenarios of how I handled things in the past, such as angry customers, collaborating with a group to reach a goal, as well as how I would sell a Macy's card in the future. I impressed the manager that interviewed me and was given the position on site. They did not, however, call me back to schedule training and I had to call them two weeks later to set up a training shift with them.

      Interview questions [1]

      Question 1

      Describe a time you dealt with an angry or upset customer in the past. How did you fix it for them?
      Answer question

      Other Customer Service Associate interview reviews for Macy's

      Customer Service Associate Interview

      Oct 13, 2025
      Anonymous interview candidate
      Queens, NY
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Macy's (Queens, NY)

      Interview

      Very quick and easy. Sent an application received and email, and scheduled a phone interview. Manager seemed very chill, just told you what was expected of the job asked if you were okay with completing tasks etc. A very breezy process was able to secure an offer.

      Interview questions [1]

      Question 1

      What is your availability ?
      Answer question

      Customer Service Associate Interview

      Mar 21, 2023
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Macy's

      Interview

      Friendly interview with relevant queries and questions. Happy to answer my own questions. Expect to spend at least half hour there but they are accommodating for extra needs and access.

      Interview questions [1]

      Question 1

      Tell us about yourself and your ambitions
      Answer question

      Customer Service Associate Interview

      Sep 6, 2025
      Anonymous employee
      Westland, MI
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 3 days. I interviewed at Macy's (Westland, MI) in Apr 2021

      Interview

      The interview went well. I went into a room with cash registers. I was escorted to a room with a lot of cash registers. We were shown how to use the register. We were also asked to take a written test on problem solving

      Interview questions [1]

      Question 1

      They asked me about my experience regarding retail
      Answer question
      1

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