I applied online. The process took 3 weeks. I interviewed at Keesler Federal Credit Union (Biloxi, MS) in Jun 2024
Interview
The process starts with a email of a personality test that is a three part. It will ask you questions based on what you would do in situations. Then a math test to see how fast you answer (this part must be for tellers but they clarify getting the right answer isnt the most important thing) The last part I cant remember. From there they call you if you to do a in person interview. Once arrived you are brought up to the floor for which the department is on and have a usually 2 person interview with lead and the director or manager. The questions were very specialized.
What is a IP? How is it used? In your own words describe a domain? etc
Once that proces is done you are contacted within 2 weeks from HR if you get the job or you get a email if you are declined.
Interview questions [1]
Question 1
What is a IP address?
What is a domain?
How would you handle a deadline at the end of day, but a fellow agent needs assistance with a ticket 20 minutes before your end of shift?
Do you have any experience with intune?
How would you navigate a difficult situation that is escalating?
More or less along those lines
I applied through a recruiter. The process took 2 months. I interviewed at Keesler Federal Credit Union (New Orleans, LA) in Sep 2024
Interview
Chaotic, opaque, and unprofessional hiring process
Pros:
The individuals I spoke with (recruiter, CMO, and other executives) were polite and gave positive feedback throughout.
I had the opportunity to present a full campaign deck, which was well-received.
Cons:
The process was chaotic, opaque, messy, and disrespectful — even the recruiter and CMO admitted they didn’t know the plan.
The assessment was poorly designed and handled unprofessionally. I was re-scheduled multiple times based on the CMO’s calendar, and at one point they tried to shorten my assessment deadline after it had already started. Different candidates receiving different timelines for the same assignment is not just unfair — it raises serious legal and ethical questions.
Despite positive signals at every stage, the final decision was made by stakeholders who never met me, through a résumé-only vote.
The process dragged on for two months, with long silences between stages. To end that way was not just unprofessional, but insulting to the effort invested.
After meeting the CMO twice, receiving rejection news only through the recruiter months later — with even the recruiter confused — was deeply disappointing and showed no respect for communication.
Advice to Management:
Inform candidates upfront of the hiring plan. If there is no plan, create one before hiring.
Make the timeline respectful — two months with inconsistent communication is unreasonable.
Keep things fair — assessments must have the same timelines for all candidates; unequal treatment is at best unprofessional and at worst potentially illegal.
Communicate directly — if candidates meet senior leaders, they deserve closure from those leaders, not a second-hand note from a recruiter months later.
Interview questions [1]
Question 1
Strategic market entry: “How would you launch Keesler in a new geographic market?”
Organizational alignment: “What steps would you take to keep corporate and branch teams aligned?”
I applied through an employee referral. I interviewed at Keesler Federal Credit Union (Bangalore Rural) in Aug 2024
Interview
Good but difficult question to answer easy task and good work culture depending on the individual perception varies. It is not only good but also management is helping you when required