I applied online. The process took 3 weeks. I interviewed at Keesler Federal Credit Union (Biloxi, MS) in Jun 2024
Interview
The process starts with a email of a personality test that is a three part. It will ask you questions based on what you would do in situations. Then a math test to see how fast you answer (this part must be for tellers but they clarify getting the right answer isnt the most important thing) The last part I cant remember. From there they call you if you to do a in person interview. Once arrived you are brought up to the floor for which the department is on and have a usually 2 person interview with lead and the director or manager. The questions were very specialized.
What is a IP? How is it used? In your own words describe a domain? etc
Once that proces is done you are contacted within 2 weeks from HR if you get the job or you get a email if you are declined.
Interview questions [1]
Question 1
What is a IP address?
What is a domain?
How would you handle a deadline at the end of day, but a fellow agent needs assistance with a ticket 20 minutes before your end of shift?
Do you have any experience with intune?
How would you navigate a difficult situation that is escalating?
More or less along those lines