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      JouwWeb

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      Manager, Customer Success Interview

      Apr 2, 2026
      Anonymous interview candidate
      Eindhoven
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at JouwWeb (Eindhoven) in Mar 2026

      Interview

      I have had the worst experience so far with this company. First my application was rejected saying I stay far (My CV said NL) without asking. When I responded they did not revert for a week. I messaged the lady on LinkedIn about where I live and commute is easy. The next phase I received a recruiter interview with guy called Geert . I couldn't believe he was referring to someplace and asking questions have you done this (Yes/No) kinds. This is a senior position and they have a recruiter who does not even understand the function question. He ask me if I have experience managing support teams. I said they reported to me dotted line. When I asked him what support did it seems he was referring to Customer success as support. When the JD ask for Manager CS and you just call it something else. I did not have any questions as I did not think he would be the one given evaluation. I asked only one question on tools they use in team is it an AI-agent / chatbot he said I don't know but we use AI. My surprise is someone who doesn't even understand function, role, seniority to evaluate the primary interview. I received a rejection from him.