At 12:03, Monday 11 August 2014, I rec'd notice from a friend there was an open posting on jetblue.com. She works there and mentioned it had just posted. I got online around 12:45, and worked on the application materials until submission at 14:45. The application is offered solely online and included generic interview questions and options to present a cover letter and resume.
At 15:38, same day, I recieved an email from JetBlue inviting me to participate in an online assessment within 72 hours. I did it that night. In that assessment, our computer screens become simulated work stations in which we act the part of a call center employee. How these questions are answered and troubleshot primarily determine the candidates ability to do this type of work. If that is passed, then the next step is a virtual telephone interview.
I got my invitation for the interview at 11:42 the next day. In this, the candidate receives a series of questions via a supported website. The candidate answers these questions into his/her telephone, recording the responses. He/she then submits the responses to an automated system, as though the system were an in person interviewer. It's pretty cool, actually. Be prepared to write down the answers as you are reading them.
If the recruiters are still impressed, then the next step is an in-person interview called a JetBlue Revue which lasts two to three hours. In it, the company goes over benefits, scheduling, and what it is like to work at home. After that briefing, we complete a type test and then have a one-on-one interview with a JetBlue Recruiter.
I've not yet made it to that step. I've rec'd an invite for a Revue, and am scheduling it for next week. Will follow up.