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      JCPenney

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      Customer Service Associate Interview

      Jul 15, 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at JCPenney in Jul 2015

      Interview

      The interview consisted on 4 other people besides myself and one interviewer. MAKE SURE YOU ARE ON TIME. One person tried coming in 5 minutes late and the interviewer told them to leave. Besides that, the interviewer was very nice and everyone who was applying was very nice and outspoken. I was the youngest one in the group (18) and i was surprised because it seems like an out of high school job. The interviewer asked very easy questions to which required about a minute of talking each. After the group interview, we each went back and had one on one conversations letting you know if you got the job or not.

      Interview questions [4]

      Question 1

      Why JCPenney?
      Answer question

      Question 2

      What is customer service by your definition?
      Answer question

      Question 3

      Name a time when you had bad customer experience.
      Answer question

      Question 4

      Name on time when you dealt with a bad customer, how did you deal with it?
      Answer question

      Other Customer Service Associate interview reviews for JCPenney

      Customer Service Associate Interview

      May 10, 2022
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at JCPenney

      Interview

      It was overall easy. I was contacted over the phone to set up the interview. It was informal and relaxed. Hiring manager went over some standard questions. Discussed availability, salary

      Interview questions [1]

      Question 1

      Previous experience in retail. Availability
      Answer question

      Customer Service Associate Interview

      Feb 9, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at JCPenney

      Interview

      was simple and quick, not many questions were asked, it was a group interview where we helped each other builds blocks and keep it from falling down. The manager was watching us use teamwork together to understand if we all fit into their team environment.

      Interview questions [1]

      Question 1

      what type of clothes/fashion are you familiar with/into?
      Answer question

      Customer Service Associate Interview

      Mar 9, 2022
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at JCPenney (Houston, TX) in May 2019

      Interview

      Very easy and simple. Just answer questions with common sense. They ask several “what would you do in this situation” questions and they are pretty straightforward. Not hard at all.

      Interview questions [1]

      Question 1

      What do you do if someone tries to return and item without a receipt?
      1 Answer

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