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      Customer Success Manager (CSM) Interview

      Jun 9, 2023
      Anonymous interview candidate
      Boston, MA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Funnel (Boston, MA) in May 2023

      Interview

      I really enjoyed my initial call with the Director of Talent. Felt very excited about the opportunity and company after that. I moved on to the second round and spoke with the hiring manager. Felt like it went well, but after this call I never heard back from Funnel again. We went from texting to schedule interviews, to them absolutely ghosting me and no longer answering my follow ups. This was upsetting considering the time and effort I put into preparing for these interviews. It's been a few weeks now, and still have not received any answers.

      Interview questions [1]

      Question 1

      What was a difficult customer experience you had and how did you handle it?
      Answer question

      Other Customer Success Manager (CSM) interview reviews for Funnel

      Customer Success Manager (CSM) Interview

      May 23, 2025
      Anonymous interview candidate
      Stockholm, Stockholm
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Funnel (Stockholm, Stockholm)

      Interview

      I applied online, then was invited to a phone screening with the recruiter, then I had an initial interview with the hiring manager, then a follow up interview with 2 team members from CS.

      Interview questions [1]

      Question 1

      Describe a difficult customer situation?
      1 Answer

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