The interview is easy. Your usual questions mixed in with some to help determine if your personality suits the job. Previous experience is a plus but not a must. Only part of the training is paid. But it's better than paying all of it out of your own pocket.
I applied online. I interviewed at FirstGroup in Feb 2025
Interview
Interview process was smooth and well explained. The interviewer was well-spoken and explained the process of both the interview and the work environment during the meeting. He asked a lot of situation based questions, and prompted for more information in a way that felt natural.
Interview questions [1]
Question 1
Had I ever dealt with an unhappy customer and how did I deescalate that situation
I applied online. The process took 2 months. I interviewed at FirstGroup (London, England)
Interview
The job selection process starts with a psychometric test for numerical skills. Then there is a phone call to know about your motivation with some mix of competency questions. The second interview is in-person and is more structured compared to the first one. Although it was supposed to be a competency-based interview, much of the questions were hypothetical to help the interviewers understand your thought process and problem-solving skills.
The HR, however, is not too helpful responding to questions regarding the application process.