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      Fifth Third

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      Personal Banker Interview

      Aug 15, 2012
      Anonymous employee
      Columbus, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Fifth Third (Columbus, OH) in Aug 2012

      Interview

      The 5/3 interview structure is a format-driven STAR interview. You will be asked questions like: "tell me about a time when you accomplished something that you originally didn't think you could?" You must answer by describing the Situation, the Task that was undertaken, the Action that you took & then the Result of all of that. The more quantifiable answers that you use, the better. E.g. I worked for XYZ bank as a personal banker. We were asked to achieve a sales goal of $X, which was twice last year's goal so I didn't think we'd be able to do it. I researched the tools made available to us by Marketing and discussed using the ABC plan to increase our customer cross-sell ratios at the team meeting with the other PBs and the Manager. We changed the plan a bit so that everyone was bought in. We implemented ABC plan with some extra effort during [whenever] because of [whatever]. We all worked some overtime to chip in, but to keep overtime to a minimum, we [did whatever] so that we could respect the team's work life balance. At the end of the year we exceeded goal by 10%. We were the only branch to even hit goal that year, as the typical branch was at 80% or lower to goal. We wouldn't have been able to do it if we hadn't come together as a team. Gaining the intial buy-in to the Plan as well as the excellent leadership and support provided by our Manager was what made all the differenence.

      Interview questions [1]

      Question 1

      Nothing too unexpected. All answers are expected to be STAR answers. If you leave out an element of the STAR story (such as the result), you will lose significant points and will likely blow the interview.
      Answer question
      3

      Other Personal Banker interview reviews for Fifth Third

      Personal Banker Interview

      Apr 2, 2026
      Anonymous interview candidate
      Beverly Hills, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Fifth Third (Beverly Hills, CA) in Apr 2026

      Interview

      Phone interview was okay and they ask about my customer services experience and how i can reach the target if i can work on Saturday they asked me and example how i reach out to people

      Personal Banker I Interview

      Mar 3, 2026
      Anonymous interview candidate
      Chicago, IL
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Fifth Third (Chicago, IL) in Mar 2026

      Interview

      Three step process, First a phone call that went over the basic resume asking if you have an experience in client and customer service. Second interview was with a manager in person at a branch and went into detail about the job and the expectations and what if scenarios. Final round is with the regional manager online.

      Interview questions [1]

      Question 1

      Talk about a time that had to approach a difficult conversation and how did you go about it.
      Answer question

      Personal Banker I Interview

      Feb 18, 2026
      Anonymous interview candidate
      Lombard, IL
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Fifth Third (Lombard, IL)

      Interview

      a series of phone and zoom calls that are about 1-2 weeks apart. the annoying thing was when i asked about how the quotas worked (that they breifly brought up) they seemed a little annoyed with me

      Interview questions [1]

      Question 1

      If i was willing to take 3 types of background checks
      Answer question

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