I applied online. The process took 1 week. I interviewed at Delta Air Lines (Live Oak, CA) in Sep 2018
Interview
I first had an online interview through hirevue. I then passed that, and I have a face to face interview tomorrow. The video interview wasn’t as hard as I would’ve thought. Just make sure you know exactly what you want to say prior to answering the question.
Interview questions [1]
Question 1
Describe a difficult task you were faced with and how you addressed it.
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.