I applied in-person. I interviewed at Coach (Hackensack, NJ) in May 2017
Interview
After a brief phone interview I was scheduled for an in-person interview. I met with an assistant manager who asked questions about my approach to customer service. She also tried to gauge my work ethic.
Interview questions [1]
Question 1
How have you handled a difficult co worker?
What would you do if a customers was unhappy about her purchase after she has worn it for a month?
It was pretty relaxed, two interviewers, mostly spoke about my CV and Customer Service. Why I want to join the company and why luxury retail? I am still waiting to hear back from them. Had my interview last last week.
Interview questions [1]
Question 1
How would you influence a customer to make a purchase
Pretty straight forward and nothing too intense. Great energy from the team as long as you are competent yet competitive.
It was a 2 step process for me after the phone call and they brought me in immediately.
Interview questions [1]
Question 1
How can you handle working on a team, what structure do you follow?
I applied through a staffing agency. The process took 1 week. I interviewed at Coach (Singapore)
Interview
Pretty easy and standard questions which were not very tough. They wanted to see my the personality and attitude towards work. Overall it was a good interview and they were very nice and polite.
