I was really nervous with the phone interview because the interviewer asked a lot of questions but didn't give much feedback as far as how well I did. She said I would be contacted if they wanted to interview me further so I wasn't sure how I did, but afterwords I realized I answered the questions perfectly. Their main goal is to know they you are coachable and trainable and that you would approach sales opportunities as consultation opportunities rather than doing what it takes to get the sale. They want people who really understand that the main component to selling has more to do with connecting with the customer and understanding their needs than selling the customer. If you can answer that you're golden. The in-person interview was a panel and about 1/3 of the people in the room got hired from what I remember. I think some are in different departments so I don't really know for sure as I don't see everyone all the time and there are 2 different buildings anyway. I think the panel was the most effective interview process because it gave everyone a chance to shine but didn't take much of your day. It also was taken serious enough, but the interviewers were wearing jeans-so the rumors were true- they really didn't care if you dressed casual or not. The people that interviewed me I still see all the time and are some of the people I respect most in the company to this day. They care more if you're dependable (ie on time for your interview, training, shifts, etc.).