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      Citizens

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      Banker I Interview

      May 10, 2012
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Citizens in Apr 2012

      Interview

      I completed an online application and then attended a local open house at one of the nearby bank locations. I met with two managers separately, one male and the other female. They have many openings for personal bankers as well as for tellers that they are seeking to fill. According to the one manager, they have a fairly high attrition rate because of the demanding sales expectations. The female manager was quite candid about how difficult the job can be. Employees are evaluated by customers frequently and your reviews must be positive. Additionally, the monthly new loans and new accounts that must be opened per month are set at high numbers. I worked at a local community bank for two years and I suppose they wanted to impress upon me that the environment at Citizen’s is much more challenging. They also made it clear that employees are expected to be able to work any day of the week - Monday through Sunday. I did appreciate the information but I felt prejudged based on my past experience. In any event, I was glad to attend the open house and learn more about Citizen's Bank. I had a fair experience. I felt that it could have been a more professional atmosphere similar to other open house events that I have attended.

      Interview questions [1]

      Question 1

      Tell me about your previous work history.
      Answer question

      Other Banker I interview reviews for Citizens

      Banker Interview

      Jan 20, 2026
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Citizens

      Interview

      It was pretty standard and expected interview. I didn't get anything that i wasnt really expecting from a youtube video and asking industry questions. dont have issues at the moment with the process overall

      Interview questions [1]

      Question 1

      What led you to this industry?
      Answer question

      Banker Interview

      Jan 19, 2026
      Anonymous employee
      Cleveland, OH
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Citizens (Cleveland, OH)

      Interview

      Very welcoming, conversational. The manager was enthusiastic and spoke about the culture and job requirements. I felt positive about Citizens Bank, coming from another field. I do not have any thing else to say.

      Interview questions [1]

      Question 1

      What is your kniwof banking products?
      1 Answer

      Banker Interview

      Sep 13, 2025
      Anonymous interview candidate
      Broadview Heights, OH
      No offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 6 days. I interviewed at Citizens (Broadview Heights, OH) in Aug 2025

      Interview

      The interview process was very easy. I completed an online assessment and video interview first. After evaluating my online assessment and video interview, I was contacted by Citizens with different selections for scheduling an interview. I picked one, showed up early (as they ask that you show up 15 minutes early), and sat down with the Branch Manager. It was a great interview and the Branch Manager was very courteous and friendly while demonstrating that they were very passionate about their role with Citizens. It was a great interview experience.

      Interview questions [1]

      Question 1

      They asked me if I had any experience with Salesforce, which was not specifically mentioned in the qualifications or preferences to my recollection.
      Answer question
      avatar
      Citizens response
      8mo
      Thanks for sharing your thoughts. We're glad you had a positive experience and wish you the best of luck in your career exploration!

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