Cactus Credit Credit Counsellor Interview Questions

Updated Jun 5, 2020

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Anonymous Interview Candidate in New Westminster, BC

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I applied online. The process took 1 week. I interviewed at Cactus Credit (New Westminster, BC) in Jun 2020

Interview

Some objective context: -the posting online stated it was for a CSR role, but it was a sales position instead. -I was advised by a worker there that there is a operations department which is the customer service side, but I was advised I had to be comfortable pushing for the sale -compensation 33k per year with commission bonus. The online posting said 33k to 39k though. I could possibly be wrong, but the company is connected to Canada Drives and is a separate department altogether. I shadowed an agent and they utilized sales force as a CRM and Five9 as a dialing service. For the interview: Phone call, interview; formal; then in person interview

Interview Questions
  • Why Cactus Credit? How are you handling irate customers? How comfortable are you pushing for the sale? (Not exactly like that, but along those lines)
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