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      CPS Energy

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      Customer Service Interview

      Jul 16, 2015
      Anonymous interview candidate
      San Antonio, TX
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at CPS Energy (San Antonio, TX) in Jul 2015

      Interview

      I applied online for the position. I was contacted for a time to set up a phone interview by a recuiter. The recuiter set up a time and date for the phone interview to take place. I never received a call. I was contacted three hours later via email, by the recuiter that I had scheduled with, who stated that they thought someone else was handling my interview, when they confirmed in the previous email that I would be speaking to them. The recuiter offered to reschedule the interview. The recuiter called ten minutes after the rescheduled phone interview was supposed to begin, hung up on me twice, and didn't apologize. When finally I spoke to the person, during the interview, they lied and said that their staff were 'busy' during the time my original interview was supposed to occur. The recuiter did not mention the salary or the benefits of the job.

      Interview questions [1]

      Question 1

      Why are you leaving your current company? How do you handle a situation with an difficult customer? What's your reason for applying with this company? How would you define attendance? Tell me about your work experience?
      Answer question

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