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      Braze

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      Customer Success Manager Interview

      May 4, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Braze in Mar 2021

      Interview

      Overall, the process was fairly quick and the communication was great. My recruiter went on PTO for a few days and her OOO contact was extremely responsive and helpful! HR and the hiring manager both set proper expectations on next steps and when I could expect to hear back, and they always followed through. The process took about 2 weeks and included a 30 minute interview with the hiring manager, 45 minute panel interview with potential teammates, and a 45 minute presentation. The presentation interview was difficult but well worth it! I received detailed instructions regarding expectations on the presentation. You learn a lot about the company when putting together the presentation and knowing that everyone else has gone through this process reassured me that the team is full of high performers who want to be here! There were no tricky questions. Everyone I spoke with was incredibly kind and offered up their information in case I had any questions throughout the process. This was the best interview process I have ever gone through!

      Interview questions [3]

      Question 1

      Why do you like customer success?
      Answer question

      Question 2

      How would you deal with 2 customers with urgent needs?
      Answer question

      Question 3

      Why do you want to work at braze?
      Answer question
      4

      Other Customer Success Manager interview reviews for Braze

      Customer Success Manager Interview

      May 28, 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Braze

      Interview

      Very positive. Lots of information provided to help with the interview process and incentives to show gratitude for the time it takes to interview. Everyone I spoke to was very friendly, it seems like a great place to work

      Interview questions [1]

      Question 1

      Why do you want to work at Braze?
      Answer question

      Customer Success Manager Interview

      Oct 1, 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Braze

      Interview

      Screening call with the recruiter, easy take home assessment, 3x rounds with Customer Success Directors. Everyone I spoke with was nice, but I got rejected with an automated email providing no feedback. Considering they are not a big company, they should consider providing feedback to applicants to avoid ruining the application experience

      Interview questions [1]

      Question 1

      Behavioral questions on different situations
      Answer question
      2

      Customer Success Manager Interview

      Aug 25, 2025
      Anonymous interview candidate
      Chicago, IL
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Braze (Chicago, IL) in Aug 2025

      Interview

      This was a standard tech interview with a recruiter, then managerial interview with a hiring manager. Followed by a decision. The process was relatively simple and straightforward. The interviewers were prompt and polite

      Interview questions [1]

      Question 1

      They asked about previous work experience and about key learnings i took from my previous position.
      Answer question
      1